CLIENT SERVICES MANAGER

HIRING: CLIENT SERVICES MANAGER

Program: Travel & Hospitality
Location: MOA, Pasay
Work Setup: 100% Onsite
Shift: Night Shift / Shifting Schedule
Salary: Up to ₱110K Package
Headcount: 1
Start Date: ASAP

What We’re Looking For

We’re looking for an experienced Client Services / Account Management professional with strong BPO, Finance & Billing Operations, and SOW management experience.

Key requirements:

• At least 3 years of CS Manager experience in a BPO environment
• 1–2 years of Contact Center / Operations Supervisor experience
• Strong people management, coaching, and team development skills
• Experience with Finance & Billing Operations
• Strong Client Services / Account Management background
• Experience reviewing, interpreting, and managing Statements of Work (SOWs)
• Knowledge of contact center metrics, reporting, QA, and compliance
• Strong stakeholder management and problem-solving skills
• Travel & Hospitality experience is an advantage
• Willing to work on a shifting/night shift schedule

IMPORTANT: This is NOT an Operations Manager role. We are prioritizing candidates specifically aligned with Client Services Management / Account Management, with strong Finance & Billing and SOW experience.

What You’ll Do

• Lead, coach, and develop customer service teams
• Monitor performance, KPIs, QA, and operational metrics
• Drive process and service improvements
• Manage client requirements and contractual obligations
• Review and manage SOWs and operational requirements
• Address operational concerns and escalate when needed
• Build strong relationships with clients and internal stakeholders

Recruitment Process

TA Interview → Operations Interview → Client Interview

Pre-Screening Questionnaire

Please provide:

1. Years of experience as a CS Manager in BPO
2. Years of experience as a Contact Center / Operations Supervisor
3. Do you have Travel & Hospitality experience?
4. Last drawn salary:
5. Expected salary:
6. Are you amenable to 100% onsite work in MOA + night/shifting schedule?
7. When are you available to start?

Interested? Apply here:
https://myglit.com/lateral/cref/a518255160

Rehire Policy: Former employees of Teleperformance, PSG Global Solutions, and Majorel are not eligible for rehire, whether directly or through third-party agencies.

Only 1 slot available — apply ASAP!