CLIENT SERVICES MANAGER

Gratitude Inc

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1 hour ago

CLIENT SERVICES MANAGER

3-10 Year(s)

₱ 90 - ₱ 110K p.m

Manila (Pasay City)

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Job Description

Key Skills

Customer Service Problem Solving Quality assurance Performance Management Stakeholder Management people Management Operational Excellence Workforce Analyst BPO Operations Process Improvement billing process Finance operation Financial Operations team leadership SOW Travel and Hospitality Coaching & Development Reporting & Analysis 3-4 years in contact center/customer service (pensions exposure advantageous). Client Relationship Management SLA / KPI Management Client Services Manager

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HIRING: CLIENT SERVICES MANAGER

Program: Travel & Hospitality
Location: MOA, Pasay
Work Setup: 100% Onsite
Shift: Night Shift / Shifting Schedule
Salary: Up to ₱110K Package
Headcount: 1
Start Date: ASAP

What We’re Looking For

We’re looking for an experienced Client Services / Account Management professional with strong BPO, Finance & Billing Operations, and SOW management experience.

Key requirements:

At least 3 years of CS Manager experience in a BPO environment
1–2 years of Contact Center / Operations Supervisor experience
Strong people management, coaching, and team development skills
Experience with Finance & Billing Operations
Strong Client Services / Account Management background
Experience reviewing, interpreting, and managing Statements of Work (SOWs)
Knowledge of contact center metrics, reporting, QA, and compliance
Strong stakeholder management and problem-solving skills
Travel & Hospitality experience is an advantage
Willing to work on a shifting/night shift schedule

IMPORTANT: This is NOT an Operations Manager role. We are prioritizing candidates specifically aligned with Client Services Management / Account Management, with strong Finance & Billing and SOW experience.

What You’ll Do

Lead, coach, and develop customer service teams
Monitor performance, KPIs, QA, and operational metrics
Drive process and service improvements
Manage client requirements and contractual obligations
Review and manage SOWs and operational requirements
Address operational concerns and escalate when needed
Build strong relationships with clients and internal stakeholders

Recruitment Process

TA Interview → Operations Interview → Client Interview

Pre-Screening Questionnaire

Please provide:

Years of experience as a CS Manager in BPO
Years of experience as a Contact Center / Operations Supervisor
Do you have Travel & Hospitality experience?
Last drawn salary:
Expected salary:
Are you amenable to 100% onsite work in MOA + night/shifting schedule?
When are you available to start?

Interested? Apply here:
https://myglit.com/lateral/cref/a518255160

Rehire Policy: Former employees of Teleperformance, PSG Global Solutions, and Majorel are not eligible for rehire, whether directly or through third-party agencies.

Only 1 slot available — apply ASAP!

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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