Hiring IT Application Engineer – Physical Security Systems (OnGuard / Genetec SME)

This position will take technical ownership of physical security applications, supporting enterprise deployments, system upgrades, integrations, and modernization initiatives. The successful candidate will help maintain existing OnGuard environments while supporting the organization's transition toward an integrated OnGuard and Genetec platform.

Key Areas of Responsibility

• Manage the deployment, configuration, maintenance, and upgrade of enterprise physical security applications.

• Provide technical support for access control, video surveillance, alarm monitoring, visitor management, and badge administration systems.

• Maintain application infrastructure across servers, databases, application services, clients, and third-party integrations.

• Troubleshoot complex system issues, perform root-cause analysis, and implement solutions to improve platform stability and availability.

• Support the integration and modernization of Lenel OnGuard and Genetec Security Center environments.

• Develop and maintain technical documentation, system architecture diagrams, upgrade procedures, migration plans, and operational guidelines.

• Coordinate with global IT infrastructure, cybersecurity, networking, database, security operations, and vendor teams.

• Identify opportunities to streamline applications, improve system performance, and strengthen enterprise security operations.

Technical Requirements

1. Lenel OnGuard – Core Expertise

• Extensive experience with OnGuard architecture, administration, configuration, and enterprise support.

• Knowledge of OnGuard 8.2 or later, including Communication Server, Application Server, SQL Database, OpenAccess API, and DataConduIT.

• Hands-on experience configuring cardholders, badge types, access levels, access panels, alarm priorities, reports, and event-response workflows.

• Strong troubleshooting skills across application services, databases, access panels, network connectivity, and third-party integrations.

2. Genetec Security Center – Platform Knowledge

• Understanding of Genetec Security Center architecture and its role in integrated physical security operations.

• Exposure to Synergis for access control and Omnicast for video management.

• Familiarity with Mission Control, ClearID, Data Exporter, Operations Center, AutoVu, and Sipelia.

• Ability to support platform administration, system integrations, and adoption or migration activities.

3. Database, Server & Network Administration

• Strong Microsoft SQL Server skills, including database maintenance, backup and recovery, query analysis, performance optimization, and disaster recovery.

• Experience with Windows Server, IIS, Active Directory, service accounts, certificates, and enterprise application deployment.

• Knowledge of TCP/IP, VLANs, DNS, routing, firewalls, load balancing, and network security.

• Understanding of secure communication standards, including TLS 1.2 or higher.

4. Enterprise Integration

• Experience implementing or supporting DataConduIT and OpenAccess API integrations.

• Knowledge of integrations involving HR systems, identity platforms, reporting tools, badge printers, biometric devices, access-control hardware, and alarm systems.

• Exposure to third-party solutions such as AlertEnterprise, Telaeris, HID, and related physical security technologies.

• Ability to support enterprise reporting, data feeds, analytics, and Power BI integration requirements.

Candidate Profile

• 10+ years of relevant experience in IT application engineering, enterprise application support, or physical security technology.

• Strong hands-on experience with Lenel OnGuard and exposure to Genetec Security Center.

• Proven involvement in enterprise-level deployments, system upgrades, integrations, and technical migration projects.

• Experience supporting multi-site or global physical security environments.

• Knowledge of cloud and hybrid hosting environments, preferably Microsoft Azure.

• Strong technical leadership, project coordination, stakeholder engagement, and problem-solving capabilities.

• Ability to translate complex technical requirements into practical business and operational solutions.

Preferred Certifications

• Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE).

• Genetec Security Center certification.

• Relevant hands-on experience with Synergis, Omnicast, Mission Control, or Security Desk.

CV Submission Requirements

Candidates should submit an updated CV that clearly demonstrates their relevant physical security systems experience. Please highlight specific projects involving:

• Lenel OnGuard implementation, administration, upgrades, and troubleshooting.

• Genetec Security Center deployment, configuration, or integration.

• Enterprise access control, video management, and alarm monitoring systems.

• API integrations, SQL Server, infrastructure, and system migration initiatives.