Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

HIRING: WFM TEAM LEAD

592 Views 2 weeks ago
Experience 1–4 Year(s)
₱
Salary ₱ 30 – 35K p.m
Location Manila (Pasay City, Alabang Muntinlupa City)
Be the first to apply for this job

Job Description




HIRING: WFM TEAM LEAD

Location: MOA
Setup: Onsite
Schedule: Shifting
Salary: Up to ₱35K

Qualifications:
• Bachelor’s degree in a related field
• 1–4 years WFM experience in Reporting, Scheduling, Forecasting, or Workforce Planning
• Current/former WFM Analyst, Reports Analyst, Reports Supervisor, or Team Lead
• BPO/Contact Center experience required
• Experience with WFM tools such as Verint, NICE, Aspect, or Genesys
• Strong Excel, reporting & data analysis skills
• Experience in staffing, scheduling & forecasting
• Leadership/team management experience
• Strong communication & problem-solving skills

Former Teleperformance employees are not eligible for rehire, directly or through a third party.

Interested? Send your updated CV for screening!



Key Skills

5 Skills
Problem Solving Capacity Planning Workforce Management planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. Performance Monitoring

Role Specifications

Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

Similar Jobs

View all
Gratitude Inc logo

CSR- Retail Account -Fairview

Gratitude Inc • 1 – 25 Year(s)
Inbound BPO BPO Voice Process BPO Operations
₱ 25 – 29K p.m Manila, Philippines
Gratitude Inc logo

Customer Service Representative (Call Center Agent)

Gratitude Inc • 0 – 1 Year(s)
Customer Service Training skills General customer service customer service and problem-solving skills
₱ 19 – 45K p.m Manila, Philippines
Gratitude Inc logo

Outbound Sales Assistant Manager for Travel Account in MOA

Gratitude Inc • 5 – 11 Year(s)
Audiovisual Equipment and Communication Team Leader Supervisor Skills
₱ 45 – 65K p.m Manila, Philippines
Gratitude Inc logo

Security Engineer (SIEM & SOAR) | Associate Manager

Gratitude Inc • 5 – 8 Year(s)
SIEM tools SOAR
Confidential Manila, Philippines
Gratitude Inc logo

HIRING CSR ACCOUNT

Gratitude Inc • 0 – 29 Year(s)
CRM (Customer relationship Management) Customer Relations Customer Service
₱ 18 – 35K p.m Manila, Philippines
Gratitude Inc logo

About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

View Company Profile →
Cynthia Sarare
Cynthia Sarare
Recruiter - Gratitude Inc
★★★★★ 5.0
Location NA, kenya
Network 0+ Followers
Activity 500+ Posts
View Profile

Interview Tips

Curated for this role
Guide
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Explore Interview Guide →
Mobile App

Get the Best Jobs

Right on your fingertips with instant alerts

GET IT ON Google Play
Download on App Store
Search more jobs by Gratitude Inc