HIRING: WFM TEAM LEAD – TRAVEL ACCOUNT

Gratitude Inc

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HIRING: WFM TEAM LEAD – TRAVEL ACCOUNT

1-2 Year(s)

₱ 35 - ₱ 40K p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Workforce Management WFM Analyst team leadership

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HIRING: WFM TEAM LEAD – TRAVEL ACCOUNT

Site: Alabang

Work Setup: Onsite

Shift: To be discussed during HM Interview

Salary: PHP 40,000 package

Start Date: ASAP

Qualifications:

• 1–2 years experience as a WFM Team Lead — non-negotiable

• Strong experience in Workforce Management

• Contact center/BPO WFM or operations experience

• Leadership experience in coaching and developing team members

• Strong analytical and Excel skills

• Knowledge of forecasting, scheduling, staffing, and WFM metrics

• Familiarity with AHT, ASA, FCR, occupancy, adherence, shrinkage, and service levels

• Strong communication and problem-solving skills

• Proficient in written and spoken English

Key Skills:

• Workforce Management

• Forecasting & Scheduling

• WFM Analytics & Reporting

• Team Leadership

• Excel & WFM Systems

Role: WFM Team Lead — oversees workforce planning, forecasting, scheduling, performance monitoring, and WFM team leadership for a Travel account.

Interview Process: 2-Level Interviews

Important: Former Teleperformance employees who are not eligible for rehire are not qualified, whether applying directly or through a third party.

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joseph Ogega

Recruiter - Gratitude Inc

NA, kenya

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