HR Manager SS and HR Manager EE with Masters Degree

Gratitude Inc

698 Views

19 hours ago

5-6 Year(s)

₱ 80 - ₱ 90K p.a

Manila

Job Description

Key Skills

HR Manager

6 candidate(s) have already applied for this Job. Apply now

HRSS is Shared Services - Payroll / Compensation and benefits

HR EE is Employee Engagement.

Both are for Manager roles.

Kindly mention on notes which position it is going to be for .

POSITION PURPOSE:-

Reporting to the GM/VP- Human Resources, the DGM/GM – Human Resources is responsible for

the overall functioning of the HR department offshore. This role offers thought leadership

regarding organizational and people-related strategy and execution and provides advice on HR

procedures, policies, best practices, Rewards , Benefits and statutory compliance to achieve highest

level of Employee satisfaction and retention

Roles and Responsibilities:

Strategic:

 Create strategy and action plan for HR department which helps meet organizational goals and

objectives

 Partner with BU head/ stakeholders to develop and implement HR initiatives that will improve

overall engagement , productivity and retention for the unit

 Provide expertise in the following areas: Talent Management , Performance management, coaching,

compensation and rewards, employee relations, learning and development, rewards and Recognition

programs, data analysis and strategic development

 Coach and guide leadership to drive culture to ensure we continue our fast-paced growth and success

 Creates professional relationships with both internal and external clients and customers

Operational:

 Oversee all the activities related to HR Department and work closely with the BU heads and HR team

members to identify practical solutions to complex and diverse HR issues, and recommending

appropriate action plans

 Analyze trends and metrics to develop solutions, programs and policies to manage attrition

 Ensure high satisfaction scores indicative in the monthly Employee Satisfaction Survey

 Initiate and plan regular HR Training for all employees with a view to educate employees on Policies,

knowledge orientation and self development sessions etc.

 Ensure that all HR related communication is appropriately cascaded, Provide forums for employees to

raise issues /concerns and also ensure that the same are effectively redressed and Provide engagement

solutions to address concerns

 Responsible for Performance Management and Talent Development of the Business Unit

 Ensure compliance during client and internal audits, Ensure compliance on all HR activities such payroll,

increments, etc

 Develop and monitor spending against the departmental budget

 Work with Legal and Compliance Departments to assure HR processes and policies are within the legal

framework as required

 Implementation of Corporate HR Initiatives / Global initiatives

Key Performance Indicators:

 Retention

 Employee satisfaction

 Stake holder management

Experience :-

Critical:

 Master’s degree in Human

Resource from a reputed B School

 15+ yrs of HR experience out of which 5 -6 yrs of

experience in ITES/ BPO function preferred

 Proven experience in managing Human

Resource for a mid to large scale multi -

location operations

Highly Desirable:

 Experience in HR Employee Engagement

Know-How

Critical:

 Thorough knowledge of HR Domain and

Industry best practices

 Strong Project Management skills

 Ability to work on various HR projects for the BU

Desirable:

 Experience in designing and implementing HR

Strategy

Personal Attributes/Traits

 Collaborative & consultative

 Socially confident

 Achievement oriented

 Creative

 Analytical

 Communicative

Competencies

 Business Foresight –Ability to strategize &

demonstrate deep business insight that helps

identify & develop strategic opportunities

 Influencing

 Managing Transformation – Ability to work and

lead transformations in a dynamic environment

 Fostering partnerships with internal and external

stakeholders

 Working across boundaries – collaborative

working towards a “One Firstsource” identity

 Decision making and problem solving skills

 Driving Excellence

ON SITE WORK

Mid Shift/ Nightshift

Salary bracket

:-80-90K

Make sure candidate has BPO experience for the given role

Role

Manager -Customer Service

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Farial Haque

Recruiter - Gratitude Inc

NA, bangladesh

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