HR Service Delivery Associate Manager

Job Summary

We are looking for an experienced HR Service Delivery Associate Manager with strong expertise in end-to-end payroll processing and SAP Payroll. The role will be responsible for ensuring accurate and timely payroll delivery, managing escalations, driving process improvements, monitoring team performance, and supporting strategic HR service delivery objectives.

The successful candidate will work closely with internal teams, customers, and stakeholders to ensure payroll operations meet contractual requirements, quality standards, and organizational goals.

Key Responsibilities

• Act as the primary escalation point for team and customer-related issues.

• Work with other team leads to identify and implement process improvement opportunities.

• Drive corporate initiatives and ensure delivery of operational metrics and optimal team performance.

• Maintain continuous interaction with stakeholders to achieve contractual objectives and business goals.

• Participate in strategic planning and annual objective-setting activities.

• Manage and support the development of resources within the reporting line.

• Oversee end-to-end payroll processing activities and ensure accurate and timely pay delivery.

• Ensure employee payments are processed correctly, including required deductions and withholdings.

• Oversee the production and distribution of employee pay to bank accounts.

• Conduct payroll audit activities and support compliance requirements.

• Produce and validate General Ledger feeds.

• Manage payroll reporting and required documentation.

• Distribute vendor and government data as required.

• Oversee post-payrun activities and issue resolution.

• Support accurate Gross-to-Net calculations.

• Monitor payroll processes, identify risks or gaps, and coordinate corrective actions.

• Collaborate with stakeholders to resolve payroll and service delivery concerns.

• Ensure consistent delivery of payroll services and operational performance.

Scope of Responsibilities

The role will oversee activities including:

• Employee payroll processing and pay distribution

• Payroll audits

• General Ledger feed preparation

• Payroll reporting

• Vendor and government data distribution

• Post-payrun activities

• Gross-to-Net calculations

• Payroll issue and escalation management

• Team performance and resource development

Required Qualifications

• 7–8 years of relevant experience in HR service delivery and/or payroll operations.

• At least 5 years of supervisory or people-management experience.

• Strong experience in end-to-end payroll processing.

• Payroll and SAP experience are required.

• Strong understanding of payroll calculations, deductions, withholdings, payrun activities, and payroll reporting.

• Experience with payroll audits and General Ledger feeds.

• Strong analytical, problem-solving, and stakeholder management skills.

• Ability to manage escalations and work effectively with customers and internal teams.

• Strong leadership and team development capabilities.

• Ability to work in a fast-paced, service-oriented environment.

Work Setup

• Hybrid

• Taguig / BGC

• Day Shift

• Associate Manager / Leadership level

• 1 position available

Employment Eligibility

• Applicants must already have the right to live and work in the Philippines.

• Candidates who were previously or are currently employed with the organization are not eligible.

• Candidates must not have an active Workday profile with the organization.