Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

HR Service Delivery Associate Manager (Payroll)

714 Views 2 weeks ago
Experience 7–8 Year(s)
₱
Salary Confidential
Location Manila (Taguig)
145 candidate(s) already applied

Job Description

Job Title: HR Service Delivery Associate Manager (Payroll)

Location: Taguig, Philippines

Work Setup: Hybrid

Shift: Day Shift

Experience Required: 7–8 Years (Minimum 5 Years in a Supervisory Role)


Job Description

We are seeking an experienced HR Service Delivery Associate Manager with strong expertise in Payroll Processing and SAP Payroll. The ideal candidate will lead payroll operations, manage a team, drive process improvements, and ensure accurate and timely payroll delivery while maintaining compliance with company policies.

Key Responsibilities

  • Lead and manage end-to-end payroll operations.

  • Serve as the escalation point for payroll and customer-related issues.

  • Drive operational excellence and continuous process improvements.

  • Monitor team performance and support the development of team members.

  • Ensure accurate and timely payroll processing, including:

    • Payroll calculation (Gross-to-Net)

    • Payroll audits

    • Payroll reporting

    • General Ledger (GL) feed preparation

    • Employee salary disbursement

    • Post-payroll activities

    • Government and vendor reporting

  • Collaborate with internal stakeholders to achieve operational and business objectives.

  • Support strategic planning and payroll process optimization.


Qualifications

  • Bachelor's degree in a relevant field.

  • 7–8 years of experience in end-to-end payroll processing.

  • Minimum 5 years of supervisory or team management experience.

  • Strong hands-on experience with SAP Payroll.

  • Excellent leadership, analytical, and problem-solving skills.

  • Strong communication and stakeholder management skills.

  • Willing to work in a Hybrid setup in Taguig on a Day Shift.

  • Applicants must already have the legal right to live and work in the Philippines.

  • Current or former Accenture employees are not eligible.

  • Candidates with an active Workday profile with Accenture are not eligible.


Recruitment Process

  • Resume Validation

  • CV Screening

  • Client Review and Processing


Mandatory Questionnaire

Please complete the questionnaire before submitting your application.

Questionnaire Link: https://myglit.com/lateral/cref/90f3207af1

Note: Filling out this questionnaire is mandatory. Applications submitted without the completed questionnaire will not be considered for further processing.



Key Skills

5 Skills
Analytical Stakeholder Management Problem-Solving Skills Excellent leadership, communication (written and oral) and interpersonal skills SAP Payroll

Role Specifications

Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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