HR ServiceNow Application Developer

Gratitude Inc

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8 hours ago

HR ServiceNow Application Developer

5-8 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Deployment CI/CD API testing Azure Devops Servicenow developer managing test automation frameworks, Service Catalogue Azure fundamentals API Integration

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JOB TITLE: HR ServiceNow Application Developer

LOCATION: Eton Centris, Quezon Avenue, Quezon City
WORK SETUP: Hybrid – 2 Days WFH, 3 Days Onsite
WORK SHIFT: Night Shift
EMPLOYMENT TYPE: Full-Time
EXPERIENCE REQUIRED: 5+ Years

Role Overview

We are hiring an IT Foundation & Operations (ITOF) Portfolio Analyst to support portfolio governance and performance management across IT Operations and Foundation teams. This role focuses on ServiceNow HR Service Delivery (HRSD) development, aligning portfolio activities with strategic objectives, and driving transparency through standardized reporting and analytics.

Key Responsibilities

Work with tools such as ServiceNow and Azure DevOps; manage Azure DevOps stories aligned to features and communicate new capabilities/process updates to increase enterprise adoption
Implement tools and processes to build a robust platform for use by all IT customer teams, and guide development and documentation of organizational standards
Act as a consensus builder, aligning systems engineering strategy and design with architectural guidelines, application strategy, and business goals
Manage the CI/CD lifecycle and create/update test automation frameworks for key HRSD processes and APIs interfacing with the ServiceNow platform

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
Strong understanding of ServiceNow and HRSD processes; background in other ServiceNow modules (CMDB, ITSM) is an advantage
Experience with Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment (end-to-end), API testing, deployment, and integration
Azure fundamentals and Azure DevOps experience
Experience coordinating across multiple product teams
Strong communication skills across multiple end users and stakeholders; team player
Stable work history (no frequent job-hopping)
Willing to work hybrid in Quezon City on a night shift schedule

Recruitment Process

Paper Screening
L1 Interview
Technical Assessment / Final Interview
Onboarding

Required Skills:

ServiceNow
ServiceNow HRSD
Azure DevOps
Azure Fundamentals
Flow Designer
API Integration
CI/CD
Automated Test Framework (ATF)

Pre-Screening Questions

What is your highest educational attainment?
Do you have knowledge of ServiceNow and HRSD processes?
Do you have experience with Azure fundamentals and Azure DevOps?
What is your current/last monthly salary?
What is your salary expectation?
Are you amenable to working hybrid in Quezon City on a night shift schedule?
When are you available to start once hired?

Role

Outside Technical Consultant

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

IT Software/Hardware

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