HR Technology Business Analyst

Gratitude Inc

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1 month ago

HR Technology Business Analyst

2-8 Year(s)

35 - 45 Thousand p.m

Manila
(Base Location for WFH)

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Job Description

Key Skills

HRIS HRIS service HR systems and tools. Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP) Bachelor’s degree in human resources, Business Administration, or related field (preferred). Bachelor’s degree in HR, Business Administration, or related field (Master’s preferred). Bachelor’s degree (Human Resources, Education, Business Administration, Learning & development). Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy

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Location: EDSA Greenfield

Work Setup: Work From Home
Shift: Graveyard Shift
Salary: PHP 35,000 – PHP 40,000
Start Date: ASAP

Job Overview

We are looking for an experienced HR Technology Business Analyst with strong expertise in Workday EIB and HR systems support. The ideal candidate will be responsible for supporting HR technology initiatives, system enhancements, troubleshooting, testing, and process improvement activities in a fast-paced environment.

Candidates should have experience working with HR tools, strong analytical skills, and the ability to collaborate with both technical and business stakeholders.

Key Responsibilities

Create, process, and support Workday EIBs
Gather business requirements and support HR technology enhancements
Assist in implementation, maintenance, and optimization of HR systems
Troubleshoot HR tool issues and coordinate escalations when required
Conduct User Acceptance Testing (UAT) for system updates and enhancements
Document workflows, system processes, and technical requirements
Collaborate with HR, operations, leadership, and technical teams
Develop training materials and support end-user adoption of HR tools
Drive continuous improvement initiatives related to HR technology

Required Qualifications

Minimum 2 years of hands-on experience with Workday EIB
At least 2 years of experience working with HR systems and tools
Knowledge of software development lifecycle and QA testing concepts
Strong analytical and troubleshooting skills
Experience in technical documentation and workflow analysis
Excellent communication and stakeholder management skills

Preferred Qualifications

Experience in HR Technology or IT within a BPO or service-driven environment
Ability to work in a fast-paced and global setup
Strong problem-solving and process improvement mindset
Passion for learning new HR technologies and systems

Important Notes

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party
Immediate joiners are highly preferred

Pre-Screening Questions

What is your educational background?
How many years of experience do you have in HR systems and tools?
Do you have experience in HR Technology or IT within a BPO or service-driven environment? If yes, how many years?
What is your last drawn salary?
What is your expected salary?

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Chetan Chavan

Recruiter - Gratitude Inc

NA, india

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