Human Resource Employee Services

Gratitude Inc

655 Views

14 hours ago

4-10 Year(s)

₱ 100 - ₱ 150K p.m

Manila

Job Description

Key Skills

Human Resources HR employee relation HR employee Engagement employee experience

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Role: HR Manager and BP – Employee Services - Makati only

(4-5 yrs experience in BPO setup with same role and good communication skills - amenable to work ASAP)

Salary - 140k maximum + allowance

Role - HR Assistant Manager - Makati and Cebu

80k maximum basic + allowance

(4-5 years experience in BPO setup with same role and good comm skills - amenable to start ASAP)

Department: Human Resources

Location: Makati

Reports to: DGM – C&B/HR

POSITION PURPOSE:-

This position has the overall responsibility of HR administrative services across all company locations. The role

provides leadership to a team of executives carrying out activities spanning the employee lifecycle post

recruitment.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES:-

• Responsible for smooth functioning of employee services activities across locations for international &

domestic processes

• Monitoring policy implementation across the company covering the following:

o Implementation of C&B policies for below manager population across locations

o Implementation of benefits for below manager population across locations

• Managing the ES team handling HR administrative activities ensuring internal customer satisfaction

• Driving & implementing new initiatives with focus on cost reduction

• Preparation & monitoring of team budget

• Vendor management for payroll/Insurance/TPA/consultants

• Handling audits and closure of audit items on time

• Ensuring employee HR letters are published /distributed within agreed timelines

• Managing payroll for below manager population, identifying causes for revenue leakages and ensuring

that the same are plugged

• Monitoring below manager employee database

• Benefits Administration for all employees across grades

• Ensure up-to-date reporting for headcount/attrition at agreed frequency

• Ensure smooth functioning of Genie team

• Ensuring competitive response time to internal customer needs.

SPAN OF CONTROL (PEOPLE, ASSESTS etc)

Team size: 15-20 people across locations

DECISION MAKING / AUTHORITY

• All decisions with reference to employee services activities

• All actions to be taken based on pre-decided goals.

• All financial sign offs as per the budget approved.

KNOWLEDGE AND SKILLS (ESSENTIAL)

• Knowledge of :

o Personnel & Human resources

o Administration & Management

o Law & Government

• Good interpersonal skills

• Good written and verbal communication

• Ability to work under pressure

• Strong execution ability

• Excellent ability to meet timelines

• Problem sensitivity

• Critical thinking

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSENTIAL/DESIRED)

• Graduate / Post Graduate in any discipline

• 6-7 years of work experience, with a good Corporate exposure

• Comfort with MS Office.

Role

Manager -Customer Service

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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