Insurance Customer Service / Policy Servicing Specialist

Gratitude Inc

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1 day ago

Insurance Customer Service / Policy Servicing Specialist

1-2 Year(s)

₱ 35 - ₱ 45K p.m

Manila (Taguig, Makati)

Job Description

Key Skills

Insurance backgroud in non-life focused on property and casualty insurance. home and auto loan type Policy Servicing & Carrier Coordination Billing, Premium & Receivables Management High‑Volume Communication & Call Handling

1 candidate(s) have already applied for this Job. Apply now

Insurance Customer Service / Policy Servicing Specialist

Taguig | Onsite

Are you an experienced BPO professional with a strong Non-Life Insurance background? Do you have experience handling Property & Casualty (P&C), Home, Auto, or related insurance accounts?

We’re looking for a detail-oriented and customer-focused Insurance Policy Servicing & Carrier Coordination Specialist to join our growing team in Taguig.

What You'll Do

Policy Servicing & Carrier Coordination

- Handle policy servicing activities within an insurance brokerage or agency environment.

- Coordinate with insurance carriers regarding policy inquiries, endorsements, renewals, and updates.

- Process and issue policy endorsements using broker management systems such as AMS, Applied Epic, or similar platforms.

- Coordinate effectively with clients, agents, and insurance carriers to ensure accurate and timely information.

- Maintain complete and accurate policy documentation in accordance with regulatory and company guidelines.

Billing, Premium & Receivables

- Resolve billing discrepancies, premium adjustments, and payment-related concerns.

- Handle premium collections, receivables inquiries, and account reconciliations.

- Respond professionally to billing inquiries from insureds, agents, and carriers.

- Maintain accurate records and documentation.

Customer Communication & Call Handling

- Manage high-volume inbound and outbound calls involving insureds, agents, and insurance carriers.

- Serve as a key point of contact for policy and billing-related concerns.

- Clearly explain policy updates, billing information, and required next steps.

- Deliver excellent customer service while meeting established service-level expectations.

Qualifications

- College graduate with at least 12 months of BPO experience, OR

- Completed at least 2 years of college with at least 18 months of BPO experience

- Required: Experience in Non-Life Insurance, particularly Property & Casualty (P&C)

- Experience with Home, Auto, Property, or similar insurance products is highly preferred.

- Background in insurance brokerage, agency, policy servicing, billing, or carrier coordination is an advantage.

- Strong verbal and written communication skills.

- Excellent attention to detail and ability to work in a high-volume environment.

- Willing to work onsite in Taguig.

Compensation & Hiring Details

Salary: Up to ₱45,000/month, depending on qualifications and experience

Work Setup: Onsite – Taguig

Start Dates: September 1 or September 22, 2026

Why Apply?

If you have BPO + Non-Life Insurance/P&C experience and are ready to take your insurance career to the next level, this could be the opportunity for you!

Interested candidates are encouraged to apply now.

Role

Insurance Operations Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Uloaku Mkav

Recruiter - Gratitude Inc

NA, nigeria

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