International Voice & Non-Voice Customer Service – Multiple Openings

Gratitude Inc

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2 days ago

0-8 Year(s)

Manila (Pasig, Cubao Quezon City)

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Job Description

Key Skills

Customer Service Multitasking Problem Solving Technical Support Chat Support email support customer support CE/CRM voice process skills customer experience lead Strong English Communication Skills Inbound Calling Good exposure in to escalation management Deep understanding of service excellence & complaint handling

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International Voice & Non-Voice Customer Service – Multiple Openings

Location: philippines
Process: International Voice & Non-Voice
Employment Type: Full Time
Work Setup: Onsite / Hybrid, depending on the process
Shift: Rotational shifts, including night shifts, weekends and public holidays

Job Summary

We are hiring customer-service professionals for multiple international voice and non-voice processes across different companies and business accounts.

Selected candidates may work on international customer service, technical support, sales, billing, order management, email, web chat or back-office processes depending on their experience and the available opening.

Key Responsibilities

• Handle international customer interactions through voice, chat, email or other digital channels.
• Understand customer requirements and provide accurate and timely resolutions.
• Handle customer queries, complaints, requests and escalations professionally.
• Provide information related to products, services, billing, payments, orders, accounts or technical issues as applicable to the process.
• Maintain a professional, customer-focused approach during every interaction.
• Follow approved processes, policies, scripts, quality standards and compliance requirements.
• Maintain accurate customer information and interaction records in CRM or other systems.
• Meet defined quality, productivity, SLA, customer satisfaction and performance targets.
• Escalate complex or unresolved issues through the appropriate channels.
• Participate in training, coaching, process updates and performance-improvement activities.
• Work effectively in a fast-paced, target-driven international customer-service environment.

For Voice Processes

• Handle inbound and/or outbound international customer calls.
• Communicate clearly and professionally with customers.
• Demonstrate active listening, empathy and effective probing skills.
• Resolve customer concerns while maintaining call-quality and productivity standards.

For Non-Voice Processes

• Handle customer interactions through email, web chat and digital channels.
• Maintain excellent written English, grammar, tone and professional communication.
• Manage multiple conversations while maintaining accuracy and response-time standards.
• Provide clear, concise and personalised written resolutions.

Candidate Requirements

• Experience in international voice or non-voice customer service is preferred.
• Freshers may be considered for selected entry-level openings.
• Excellent verbal English for voice processes.
• Excellent written English for non-voice processes.
• Strong customer-service and communication skills.
• Good problem-solving and decision-making abilities.
• Basic computer and MS Office skills.
• Ability to work with CRM, ticketing, chat, email or other customer-service systems.
• Comfortable working rotational shifts, including night shifts, weekends and public holidays.
• Willingness to work in an onsite or hybrid setup depending on the assigned process.

Preferred Experience

• International BPO
• Customer Service
• Technical Support
• International Voice Process
• International Non-Voice Process
• Web Chat Support
• Email Support
• Sales / Upselling
• Billing Support
• Order Management
• Back Office Operations

Important

Process, salary, location, shift, work setup and eligibility requirements may vary depending on the available opening and company account.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Bibi Hukkeri

Recruiter - Gratitude Inc

NA, india

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