IT Application Engineer – Physical Security Systems (OnGuard / Genetec SME)

Position Summary

We are seeking an experienced IT Application Engineer – Physical Security Systems with strong expertise in Lenel OnGuard and working knowledge of Genetec Security Center.

The role involves deploying, upgrading, maintaining, and modernizing enterprise physical security applications across global facilities. The engineer will primarily support Lenel OnGuard while contributing to the organization's transition toward a hybrid OnGuard and Genetec operating model over the next 3–4 years.

The successful candidate will support access control, video management, visitor management, badge management, alarm monitoring, and related identity and operational workflows. This role requires a hands-on technical SME who can troubleshoot complex enterprise environments, lead technical initiatives, and collaborate with global stakeholders.

Key Responsibilities

• Deploy, upgrade, maintain, and support Lenel OnGuard and related physical security applications across global facilities.

• Support the planned transition toward Genetec Security Center and maintain hybrid OnGuard/Genetec environments.

• Configure and maintain application architecture, including servers, databases, application services, clients, and third-party integrations.

• Provide engineering support for access control, alarm monitoring, video management, badge management, and visitor workflows.

• Develop and maintain technical documentation, architecture diagrams, upgrade procedures, migration dependencies, and operational runbooks.

• Collaborate with security operations, IT infrastructure, database, networking, identity, cybersecurity, and vendor teams.

• Perform system health checks, application troubleshooting, log reviews, service validation, and root-cause analysis.

• Recommend system enhancements, integration rationalization, and process improvements to improve stability and supportability.

• Contribute to application modernization and rationalization planning across the Genetec ecosystem.

• Lead or support global deployment, upgrade, stabilization, and migration activities.

Technical Requirements

Lenel OnGuard

• Strong understanding of Lenel OnGuard architecture, including Communication Server, Application Server, SQL Database, OpenAccess API, and DataConduIT.

• Experience with OnGuard Version 8.2 or later.

• Knowledge of alarm priorities, escalation paths, event-to-action rules, graphical maps, and operational workflows.

• Hands-on experience configuring card formats, badge types, permission groups, cardholder options, segments, access panels, access levels, areas, and intrusion panels.

• Ability to troubleshoot complex application, database, network, panel, client, and integration issues.

Genetec Security Center

• Working knowledge of Genetec Security Center architecture and its integrated physical security solutions.

• Exposure to Synergis for access control and hardware management.

• Knowledge of Omnicast video management, monitoring, playback, and analytics integrations.

• Foundational understanding of Mission Control, ClearID, Data Exporter, and Operations Center.

• Awareness of AutoVu license plate recognition and Sipelia intercom and communication capabilities.

• Familiarity with Security Desk, web client, and mobile client ecosystems.

• Ability to support Genetec configuration, administration, adoption, and rollout activities.

Database Management

• Strong Microsoft SQL Server knowledge, including backup, restore, query review, performance analysis, and disaster recovery.

• Experience with database performance and resiliency practices such as AlwaysOn Availability Groups, mirroring, maintenance jobs, and backup validation.

• Understanding of data retention, reporting, and integration requirements across physical security platforms.

Operating Systems and Infrastructure

• Strong Windows Server administration knowledge.

• Experience with IIS, service accounts, certificate management, scheduled tasks, and Active Directory integration.

• Knowledge of application packaging, patching, administrative tools, and controlled deployment practices.

Networking and Security

• Understanding of TCP/IP, VLANs, routing, DNS, load balancing, firewall rules, and network segmentation.

• Ability to troubleshoot connectivity across servers, controllers, readers, cameras, intercoms, clients, and third-party systems.

• Knowledge of TLS 1.2 or higher and enterprise cybersecurity standards.

Integration Skills

• Experience with DataConduIT and/or OpenAccess API integrations.

• Experience integrating HR, identity, reporting, and operational systems.

• Exposure to badge printers, biometric devices, handheld devices, alarm panels, and access-control hardware.

• Familiarity with integrations such as AlertEnterprise, Telaeris, Future Fibre Technologies, HID piuCLASS for TWIC, and HID Fargo Connect is an advantage.

• Experience supporting normalized data feeds, analytics, Power BI, and reporting requirements.

Leadership and Soft Skills

• Ability to lead global deployments, upgrades, stabilization, and migration activities.

• Strong stakeholder management and communication skills.

• Ability to explain complex technical concepts to business and non-technical stakeholders.

• Strong analytical and troubleshooting skills, including root-cause analysis.

• Ability to coordinate with global teams, vendors, and cross-functional stakeholders.

• Comfortable working as a hands-on technical SME while contributing to architecture, roadmap planning, and modernization strategies.

• Proactive approach to innovation, system simplification, and operational improvement.

Preferred Qualifications

• Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE).

• Genetec Security Center certification or demonstrated hands-on experience.

• Experience with cloud or hybrid hosting environments, including Azure or comparable enterprise platforms.

• Experience supporting enterprise physical security environments involving access control, video management, alarm monitoring, visitor workflows, integrations, and reporting.

• Experience supporting hybrid OnGuard and Genetec environments, including migration planning, knowledge transfer, documentation, and operational readiness.

Important Application Note

Candidates should have strong, directly relevant experience in enterprise physical security systems. Please ensure that the latest CV clearly highlights relevant Lenel OnGuard and Genetec projects, technical responsibilities, versions supported, integrations, deployments, upgrades, and migration experience.