IT Consultant - BPO Healthcare

Gratitude Inc

1602 Views

19 hours ago

4-6 Year(s)

Manila (Pasig)

Job Description

Key Skills

Desktop engineering Healthcare Experience IT Consultant Technical Support Engineer IT Help Desk Techinican BPO Healthcare. Healthcare Industry

1 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a leading professional HR Tech Recruitment firm that recruits permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have an urgent hiring for an IT Consultant with proven experience in BPO healthcare for our BPO Partner located in Pasig.

Position Title: IT Consultant

Location: Pasig, work onsite

Work Schedule: Night Shift

Salary: Up to 50K

Interview Process: 1st round virtual, 2nd round in-person at our Pasig office

JOB BRIEF:

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.

You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Qualifications:

Degree in a relevant field Experience, like Computer Science, IT is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you.

At least 4 years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role in BPO Healthcare.

Hands-on experience with Windows/Mac OS environments

Good understanding of computer systems, mobile devices, and other tech products

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

Research and identify solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Ask customers targeted questions to understand the root of the problem quickly.

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions via phone, email or chat until they’ve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g. Next Level Team)

Provide prompt and accurate feedback to customers.

Refer to internal databases or external resources to provide accurate tech solutions.

Ensure all issues are properly logged.

Maintain logs of downtime, repair and meter charges

Prioritize and manage several open issues at one time.

Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Prepare accurate and timely reports.

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients.

To apply, please submit your application through this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW!

Role

Customer Service Executive -Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.