Job Title: MIS Executive -UK Financial Customer Service
Gratitude IncJob Title: MIS Executive -UK Financial Customer Service
Job Description
Key Skills
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Job Title: MIS Executive
Vertical: UK Financial Customer Service
Work Setup: 100% onsite in Eton Centris, Quezon City
Work Shift: Shifting
Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience
Start Date: ASAP
Qualifications:
Graduate of a Bachelor's Degree in:
- Statistics
- Mathematics
- Engineering
- Business Administration
- Information Technology
- Computer Science
- 2-4 years of reporting / MIS experience in a BPO environment
- At least 2 years supporting contact center or WFM operations
- Experience with Excel-based reporting and dashboard creation
- Knowledge of contact center / WFM metrics preferred
Recruitment Process:
Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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