JOB TITLE: Travel Support Representative - Airlines - Onsite Cebu
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1 week ago
Experience
1–10 Year(s)
₱
Salary
₱ 25 – 26K
p.m
Location
NA
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Job Description
JOB TITLE: Travel Support Representative - Airlines - Onsite Cebu - Shifting Schedule
Location: Wipro Cebu - Onsite
Work Setup: Shifting / Onsite
ABOUT THE ROLE:
We are hiring Customer Service Representatives for our Airlines Account at Wipro Cebu. This is an onsite role for candidates with excellent English communication skills who are passionate about travel and customer service.
WHAT'S IN IT FOR YOU:
Competitive compensation and career growth opportunities
Supportive, collaborative culture with training and development support
Opportunity to work with a global travel brand
YOUR ROLE:
Assist customers with flight bookings, reservations, cancellations, and general inquiries
Deliver exceptional customer service with empathy and professionalism
Resolve issues efficiently and accurately document customer interactions
Work with internal teams to ensure smooth customer experience
Meet targets for quality, productivity, and customer satisfaction
WHO WE'RE LOOKING FOR:
Option 1:
College Graduate - with or without BPO experience - with C1 level English - excellent communication skills, close to Standard American English accent
Option 2:
Completed at least 2nd year in college with no failing subjects + at least 6 months BPO experience + good to excellent English communication skills
Additional Requirements:
Willing to work 100% onsite in Wipro Cebu
Willing to be assigned to an Airlines account
Key Skills
6 Skills
Inbound BPO
BPO Voice Process
International Call Centre
BPO Operations
Call centre voice
Call Center experience
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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