Knowledge Manager – Training & Knowledge Management Lead URGENTLY HIRING

Gratitude Inc

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4 hours ago

Knowledge Manager – Training & Knowledge Management Lead URGENTLY HIRING

4-6 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Knowledge management ITIL Certified ITIL trained or certified

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Are you passionate about building effective knowledge systems, improving processes, and empowering teams to succeed? We're looking for an experienced Knowledge Manager – Training & Knowledge Management Lead to join our growing team in Cebu City.

This is an exciting opportunity for professionals with a strong background in Knowledge Management, Service Desk, or BPO/ITO operations who are ready to lead knowledge initiatives, collaborate with cross-functional teams, and contribute to operational excellence.

What You'll Do

As our Knowledge Management Lead, you will:

Develop, maintain, and continuously improve knowledge management processes and documentation.
Ensure knowledge base articles and operational documents are accurate, updated, and easy to access.
Work closely with Operations, Training, Quality, and Support teams to identify and close knowledge gaps.
Support account transitions, onboarding, and knowledge transfer activities.
Monitor knowledge usage and implement strategies to improve adoption and effectiveness.
Lead trainers and oversee training-related initiatives where applicable.
Drive continuous improvement projects that enhance operational efficiency.
Ensure compliance with ITIL best practices and organizational standards.

What We're Looking For

Bachelor's Degree in any relevant field

ITIL Certification (Required)

4–6 years of relevant work experience

At least 3 years of experience in Service Desk and/or Knowledge Management

Experience in a BPO or ITO environment

Strong communication, stakeholder management, and collaboration skills

Excellent analytical, problem-solving, and organizational abilities

Ability to manage multiple priorities in a fast-paced environment

Willing to work onsite in Cebu City on a shifting schedule

Preferred Qualifications

Candidates with the following experience will have an advantage:

Account setup, migration, or transition projects
Managing trainers or leading training initiatives
Clinical or Healthcare operations experience combined with Service Desk support
Continuous improvement or process optimization projects

Why Join Us?

Competitive monthly salary
Work with industry professionals in a dynamic BPO/ITO environment
Lead high-impact knowledge management initiatives
Opportunities to collaborate across multiple business functions
Grow your leadership and career in a fast-paced, technology-driven organization

Apply Today!

If you have a passion for knowledge management, process excellence, and team development, we'd love to hear from you. Take the next step in your career and apply now!

Role

Lead Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Chidera Emmanuella Ijeomah

Recruiter - Gratitude Inc

NA, nigeria

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