Language Quality Analyst (Japanese / Bengali)
Gratitude IncLanguage Quality Analyst (Japanese / Bengali)
Job Description
Key Skills
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JOB TITLE: Quality Analyst (Language Support – Japanese / Bengali)
Contract Type: Project-Based (1-Year Contract)
Location: Taguig City, Metro Manila
Work Setup: Pure Onsite
Schedule: Shifting Schedule
Headcount: 1 per Language
Total Package: ₱83,000 – ₱86,000 (negotiable, up to ₱90,000 max)
Basic Salary: ₱28,000 – ₱31,000
Language Premium: ₱55,000
IMPORTANT NOTES
Priority will be given to Filipinos fluent in Japanese or Bengali
This is a project-based requirement
Quality experience is NOT required
BPO and Customer Service experience is preferred
Language certifications are preferred but not required
Years of living or staying in Japan or Bangladesh is an advantage
Must have at least 2 years of professional experience using Japanese or Bengali
Minimum educational requirement: Senior High School Graduate
Initial contract is 1 year; renewable with full regular benefits upon satisfactory performance and project continuation
YOUR DAY-TO-DAY RESPONSIBILITIES
Monitor customer interactions (calls, emails, Salesforce logs, Excel sheets) and provide real-time or immediate feedback
Coordinate and facilitate call calibration and training sessions
Publish quality trends, feedback, and improvement reports to the Verisk team
Conduct quality monitoring and coaching sessions
Handle client interactions tactfully and professionally
Prepare quality reports and dashboards (TNI, Pareto, etc.)
Drive process improvements and ensure compliance
Support short-term and long-term process goals
Ensure quality standards and CSAT targets are consistently met
Drive First Call Resolution and quality initiatives within the program
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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