Language Quality Analyst (Japanese / Bengali)

Gratitude Inc

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1 month ago

Language Quality Analyst (Japanese / Bengali)

2-16 Year(s)

80 - 90 Thousand p.m

Manila (Makati, Ortigas, Pasay City, Pasig, Taguig)

Job Description

Key Skills

Japanese (read, write, & speak) Bengali Language

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JOB TITLE: Quality Analyst (Language Support – Japanese / Bengali)

Contract Type: Project-Based (1-Year Contract)

Location: Taguig City, Metro Manila

Work Setup: Pure Onsite

Schedule: Shifting Schedule

Headcount: 1 per Language

Total Package: ₱83,000 – ₱86,000 (negotiable, up to ₱90,000 max)
Basic Salary: ₱28,000 – ₱31,000
Language Premium: ₱55,000

IMPORTANT NOTES

Priority will be given to Filipinos fluent in Japanese or Bengali
This is a project-based requirement
Quality experience is NOT required
BPO and Customer Service experience is preferred
Language certifications are preferred but not required
Years of living or staying in Japan or Bangladesh is an advantage
Must have at least 2 years of professional experience using Japanese or Bengali
Minimum educational requirement: Senior High School Graduate
Initial contract is 1 year; renewable with full regular benefits upon satisfactory performance and project continuation

YOUR DAY-TO-DAY RESPONSIBILITIES

Monitor customer interactions (calls, emails, Salesforce logs, Excel sheets) and provide real-time or immediate feedback
Coordinate and facilitate call calibration and training sessions
Publish quality trends, feedback, and improvement reports to the Verisk team
Conduct quality monitoring and coaching sessions
Handle client interactions tactfully and professionally
Prepare quality reports and dashboards (TNI, Pareto, etc.)
Drive process improvements and ensure compliance
Support short-term and long-term process goals
Ensure quality standards and CSAT targets are consistently met
Drive First Call Resolution and quality initiatives within the program

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Other

Work Mode

Work from office

Functional Area

Any Other

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