Lead Associate Quality
Gratitude IncLead Associate Quality
Job Description
Key Skills
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Responsibilities
- Conduct call assessments checks to meet SLA’s;
- Provide assessment feedback to the agents;
- Attend and manage calibrations with operations teams and the client;
- Conduct quality audits and provide feedback to managers;
- Hold regular meetings with team leaders and agents;
- Ensure accurate data capturing;
- Continually examine opportunities for quality improvements;
- Maintain library of model documents, templates, or other reusable knowledge assets;
- Take calls for a specified number of hours in order to keep one informed of the agents’ experiences.
Skills
- Proficient in MS Office (Word, Excel & Outlook)
- Strong oral and written communication skills.
- Insurance Experience preferred
Salary up to 38-45k depends on the experience
Role
QA/QC Exec.
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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