Lead Process Excellence - BPO/CPO | Hybrid in Manila

Job Title: Lead Process Excellence

Work Setup: Hybrid in Manila

Work Schedule: Flexible to work on a shifting schedule if business needs (weekends, night shift, holidays)

Salary Budget: PHP 52,000 to 73,000 package

Start Date: ASAP

Headcount: 1

Qualifications:

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
  
• Lean Six Sigma Green Belt certification.
  
• At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
  
• BPO/CPO experience.
  
• Hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
  
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
  
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
  
• Experience creating SOPs, process maps, and training materials.
  
• Strong communication skills, with the ability to present findings clearly to cross‑functional teams.
  
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross‑functional partners.
  
• Strong organizational skills with the ability to manage multiple projects simultaneously.
  

Desired:

• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.
• Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.
  
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
  
• Strong facilitation skills for workshops, huddles, and process reviews.
  
• Ability to influence stakeholders and drive adoption of new processes.
  
• Demonstrated success in sustaining improvements through control plans and standardized documentation.
  
• Experience in business writing, process documentation, and delivering training.
  
• Strong problem‑solving skills with the ability to work independently and within a team.
  

Certificate/Credentials:

• Lean Six Sigma Green Belt Certification