Lead Subject Matter Expert (US Mortgage Servicing)
Gratitude IncLead Subject Matter Expert (US Mortgage Servicing)
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Looking for an experienced Subject Matter Expert with strong background in US Residential Mortgage Servicing. The role involves supporting operations through coaching, process improvement, stakeholder collaboration, quality support, and performance management within a voice campaign.
Key Skills
US Mortgage
Mortgage Servicing
Residential Mortgage
SME
Voice Support
Coaching
Leadership
Performance Management
Quality
Customer Service
Stakeholder Management
BPO
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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