Life Insurance Customer Service Representative (Cebu | Onsite | Shifting)

Gratitude Inc

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1 day ago

Life Insurance Customer Service Representative (Cebu | Onsite | Shifting)

0-5 Year(s)

₱ 19 - ₱ 28K p.m

Cebu Central Visayas (Mandaue City, Lapu Lapu city)

Job Description

Key Skills

Customer Service Documentation Multitasking Problem Solving Communication Skills inbound calls Medical Claims processing Life Insurance Policy and Compliance Oversight Medical Allied health graduate

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Role Overview:

Join our Life Insurance Account as a Customer Service Representative! You will assist policyholders with inquiries, claims, and account concerns, providing exceptional service in a fast-paced environment.

Key Responsibilities:

Handle inbound customer inquiries regarding life insurance policies.
Assist with policy updates, claims processing, and account concerns.
Resolve customer issues and escalate complex cases.
Document interactions accurately in the system.
Meet quality, productivity, and customer satisfaction goals.

Qualifications:

BS Nursing Graduate or Undergraduate (at least 3rd year) – with or without experience OR
Completed any Medical Allied Course / Undergraduate (at least 3rd year) – with 6 months BPO experience.
Excellent English communication skills.
Willing to work onsite in Cebu with shifting schedules.
Can start on August 31, 2026.

Why Join?

Competitive salary: ₱19,000 – ₱28,000 basic + allowances.
Prime Cebu location.
Career growth in life insurance.
Dynamic and supportive team environment

Role

Life-Insurance Agent

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Insurance Agent

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