MacOS Support Jobs in Makati

Telus International

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19 hours ago

1-2 Year(s)

Manila (Makati)

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Job Description

Key Skills

DNS Firewall VPN

405 candidate(s) have already applied for this Job. Apply now

What you’ll do

Use our ticketing system to work on and resolve helpdesk tickets & service requests,managing and recording all work though our ticketing system.

This role will support other customer network hardware (Sophos, Meraki, Ruckus), software, servers (Windows), workstations (Windows), wireless (Meraki, Ruckus), etc.

You will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of our customers’ IT investments.

Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

Ensure that client documentation is always up to date.

Ability to access and identify issues using our remote monitoring and management platforms.

What you bring

Minimum of 1-2+ years of professional experience

Ability to remain calm and collected while handling simultaneous priorities.

Impeccable follow-through: you always do what you say you’re going to do, and you have the organizational skills to track your deliverables.

Excellent communication skills at technical and non-technical levels

Intermediate troubleshooting skills and adept at utilizing resources and finding solutions.

Great-to-haves

Intermediate understanding of operating systems (macOS in particular for this role), business applications, printing systems and network systems

Experience supporting macOS, Windows and Microsoft Office applications, mobile devices (Android, iOS), backup platforms (e.g. Datto, N-able, Veeam), enterprise-grade antivirus, Microsoft 365, Google Workspace, etc.

Network experience identifying issues with a variety of firewalls, VPN, switches, VLANs, wireless, and related services (DNS, DHCP, NAT, etc.).

Experience understanding and identifying virtual environments (VMware, ESXi, Hyper-V), SaaS applications, and other hosted products and environments.

The ideal candidate may have previously worked as an - IT System support agent - macOS support - Windows Systems Support – MSP.

Role

System Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

IT Software/Hardware

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