Manager, Pre-sales and Solutions – Service Desk (Hybrid | Taguig | Mid Shift)

Role Overview:

We are seeking a Manager, Pre-sales and Solutions to lead bids and opportunities in End-User Services . You will drive business development activities, ensure process compliance with CGI’s Business Engineering Management Framework (BEMF), and deliver winning solutions for Service Desk/BPO opportunities .


Key Responsibilities:


Lead overall solution design for major Service Desk and End-User Services bids .


Drive business development, pipeline growth, and strategic pre-sales initiatives .


Manage bid activities in compliance with BEMF .


Develop compelling proposals and collaborate with cross-functional teams .


Standardize bid tools, best practices, and knowledge repositories .


Support sales-to-delivery transition and ensure successful project handovers .


Build and maintain relationships with executive stakeholders .


Represent the organization at industry forums to strengthen market presence .


Qualifications:


College Graduate – required .


5+ years experience managing Profit & Loss within a consulting organization, with focus on both sales and delivery – required .


Proven track record in strategic sales planning, pipeline development, and closing complex IT consulting deals .


Must have pre-sales experience in Service Desk (BPO) – not technical/niche .


BEMF Training – required .


Bid experience working large bids – required .


Service Desk experience preferred .


Strong understanding of public sector challenges, procurement processes, and digital transformation trends .


Exceptional communication and relationship-building skills at the executive level; ability to travel as needed .


Not a job hopper – stable employment history.