Mandarin Multilingual Customer Support Representative

Job Description 

Work Setup: Onsite – Quezon City

Work Schedule: Shifting / Night Shift

Salary: ₱40,000 – ₱119,027.33

Sign-on Bonus: ₱20,000 + Incentives

Availability: ASAP

Headcount: 20

Job Qualifications

- Open to candidates with or without BPO experience.

- Must speak Mandarin fluently and spontaneously.

- Ability to use the language effectively in a professional environment.

- Ability to understand complex and extended conversations, including implied meanings.

- Working knowledge of English is required, as training and client systems are in English.

- The primary language for customer interactions will be Mandarin.

- Previous collections experience is highly preferred but not required.

- Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.

- Must be eligible to work in the Philippines with a valid working visa.

- Temporary Resident Visa holders are also accepted for non-Filipino applicants.

- Must be available to start ASAP.

Language Requirement

- Fluent in Mandarin.

Responsibilities

- Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

- Provide customer support in English and Mandarin.

- Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

- Resolve customer concerns efficiently while delivering a positive customer experience.

- Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

- Document customer interactions accurately using relevant systems and tools.

- Meet quality, productivity, attendance, and customer satisfaction goals.

- Build trust and customer loyalty through exceptional service and problem-solving.

- Perform other duties as assigned to support business and operational needs.

Benefits

- Company Events

- Free Parking

- Health Insurance

- Life Insurance

- Paid Training

- Promotion to Permanent Employee