Meetings and events technology associate manager

Gratitude Inc

550 Views

21 hours ago

5-20 Year(s)

₱ 70 - ₱ 150K p.m

Mandaluyong

Job Description

Key Skills

Accurate Administered

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Description / Requirements

Accenture Job Requisition ID: R00168084 || CL Code: 8

Location: Mandaluyong / Hybrid

Full Time

Shift - Not disclosed to be discussed in the interview process

Salary - Minimum: 73,300 | Maximum: 153,200

Bachelors Degree

8 -10 years of experience

This role involves:

Managing day to day ownership of our Meetings & Events technologies - including Cvent tools

Managing relationships with our technology vendor

Working with internal and external stakeholders to continuously improve and develop our M&E technology portfolio including M&E colleagues, Marketing & Commuications teams and other interested parties

Thought leadership and experience in M&E technology industry

Staying on top of industry trends in M&E technology space

Conducting internal training on M&E tools

Maitaining appropriate documentation and training material for internal tools

The ideal candidate will be comfortable working in a virtual team across various time zones and will be able to work independently to achieve results.

The Meeting & Event Technology Associate Manager. They work with our global team of event technology professionals to create event registration websites and email communications using Cvent, Accenture’s enterprise Meeting & Event technology platform. They will work directly with event owners to design and develop complex registration sites using Accenture-branded assets and templates and configure the right system features and functionality to allow a smooth event attendee registration process.

Team management of globally dispersed web builder team

Design and develop attendee registration sites using Cvent Flex software, per event owner requirements

Consult with event owners on system functionality, requirements and other relevant information to configure registration sites

Analyze and assign team resources to ensure all processes and deliverable dates are met

Manage integration of registration data with other relevant systems (i.e. Cvent’s Attendee Hub, Crowd Compass, Cvent’s OnArrival, Eloqua, On24, Salesforce, etc.)

Create and send event attendee communications using templates and event owner-provided content

Collaborate with event owners on suggested site changes

Create standard and custom event reports

Record team member time supporting events for accurate reporting and billing

Interact with Cvent Tech Support and Cvent Help Community to troubleshoot issues, as needed

Participate in Accenture’s Cvent Super User community to share best practices in use of technology and service delivery

Lead internal team calls, represent function on internal as well as related vendor calls, and lead broader internal super user calls on topics of team delivery, technology functionality, overall strategy, technology product trends, and drive team training requirements.

Troubleshoot outages and address service delivery escalations

Maintain proficiency of Cvent system through ongoing training

Required Skills:

Previous Meeting & Event industry experience

Cvent web registration technology expertise

Cvent event technology expert (i.e. Cvent Certification in: Account Administration, System Administration, advanced Event Management, Virtual & Hybrid Events, Attendee Hub/Event App)

Team management

Familiarity with HTML, WordPress, Code Snippets a plus

Previous web development/design experience

At least 12 months of using and managing Cvent Flex software

Experience managing a team of developers that build websites

Client-Centric or Stakeholder management Experience

Role

Manager-Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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