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GRATITUDE INC
APAC · AFRICA · U.S.A

MIS Executive – UK Financial Customer Service

268 Views 2 weeks ago
Experience 2–4 Year(s)
₱
Salary ₱ 2 – 2.4K p.m
Location Manila (Eastwood quezon city, Bridgetown quezon City) (Base Location for WFH)
78 candidate(s) already applied

Job Description

Support reporting and Management Information System activities within a BPO environment, with a focus on Contact Center and Workforce Management (WFM) operations. Prepare and maintain Excel-based reports and dashboards, analyze operational data, and support accurate reporting for business and operational needs. The role requires experience in MIS/reporting, contact center or WFM operations, and knowledge of relevant contact center/WFM metrics. The position is fully onsite and requires a shifting schedule. 

Key Skills

14 Skills
Data Analysis MIS Reports Problem Solving Analytical Skills Dashboards Business Process Contact Centre BPO Skills ms excel WFM Supervisor attention to details Data Management QA, data validation, and testing Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.

Role Specifications

Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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