Mortgage & Insurance Trainer Jobs Rockwell Makati | Night Shift

About the role

We are hiring a Trainer for a mortgage and insurance account in Rockwell, Makati. You will run new hire training, nesting, upskilling, refreshers and performance improvement programs for a US-based financial services process. You will build training content, run classroom sessions, assess learners and report on training results. The role suits a BPO trainer with 3 to 5 years of training experience and 2+ years of hands-on mortgage or insurance process experience. It is a probationary, onsite, night shift role with a basic salary of up to ₱50,000, and you can start ASAP. There is 1 opening.

Key responsibilities

• Deliver new hire training, nesting, upskilling and refresher sessions
  
• Run training needs analysis and turn performance gaps into focused learning
  
• Develop curriculum and training content
  
• Facilitate classroom sessions using adult learning principles
  
• Give coaching and feedback to agents
  
• Run knowledge assessments and manage certification
  
• Measure and report on training effectiveness
  
• Work with operations and other stakeholders to keep content accurate and compliant
  
• Support performance improvement initiatives
  

Required qualifications and experience

• 3 to 5 years of training experience in a BPO or contact center
  
• At least 2 years of hands-on experience supporting mortgage servicing, mortgage insurance, property insurance, escrow, loss draft, claims or loan administration
  
• Experience in new hire training, nesting, upskilling, refreshers and performance improvement
  
• Skills in training needs analysis, content development, facilitation, coaching and stakeholder management
  
• Willing to work onsite in Rockwell on a night shift
  

Preferred qualifications

• Experience with US-based financial services clients
  
• Working knowledge of: mortgage lifecycle and servicing, escrow management, hazard and homeowner’s insurance, flood insurance, mortgage insurance, loss draft and claims, force-placed insurance, loan onboarding, and mortgage servicing regulation and compliance
  

Job details

Why join

• Basic salary of up to ₱50,000
  
• Trainer role on a US mortgage and insurance account
  
• Build content and curriculum from scratch
  
• Career growth into senior trainer and training manager roles