Multilingual Customer Support Specialist (Cantonese)
Gratitude IncMultilingual Customer Support Specialist (Cantonese)
Job Description
Key Skills
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Multilingual Customer Support Specialist (Cantonese)
Location: Quezon City, Philippines
Work Setup: 100% Onsite
Work Schedule: Shifting / Night Shift
Start Date: ASAP
Turn Your Cantonese Language Skills into a Rewarding Career!
Are you fluent in Cantonese and looking for an exciting opportunity with a global customer support team? Whether you're an experienced BPO professional or exploring your first customer service role, we welcome individuals who are passionate about helping customers and delivering exceptional service.
Your Role
As a Multilingual Customer Support Specialist, you'll be the first point of contact for customers, providing timely and professional assistance in Cantonese and English across multiple communication channels.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, chat, email, and other support platforms.
- Provide excellent customer support in Cantonese and English.
- Assist customers with account inquiries, billing concerns, service requests, product information, and general support.
- Resolve customer concerns efficiently while ensuring a positive customer experience.
- Communicate clearly, professionally, and effectively with customers from diverse cultural backgrounds.
- Accurately document customer interactions using internal systems and tools.
- Achieve quality, productivity, attendance, and customer satisfaction targets.
- Build strong customer relationships through exceptional service and effective problem-solving.
- Perform additional tasks that support daily business and operational requirements.
Qualifications
- Fluent in Cantonese (spoken and written).
- Working knowledge of English is required, as training and internal systems are conducted in English.
- Open to candidates with or without BPO experience.
- Previous experience in Collections is an advantage but not required.
- Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory.
- Strong communication, interpersonal, and customer service skills.
- Must possess a valid Philippine working visa.
- Willing to work 100% onsite in Quezon City on a shifting/night shift schedule.
Why Join Us?
- Competitive salary with performance-based incentives
- Comprehensive paid training and ongoing development
- Health and life insurance coverage
- Free onsite parking
- Fun and engaging company events
- Career growth and internal promotion opportunities
- Opportunity for permanent employment
If you're ready to build a rewarding career where your Cantonese language skills are highly valued, we'd love to hear from you.
Apply today and join a collaborative team that supports your growth and success!
Role
Customer Success Specialist
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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