Multilingual Language – Cantonese

Job Title: Multilingual Language – Cantonese

Work Setup: Onsite in Quezon City

Work Schedule: Shifting / Night Shift

Sign-on Bonus: PHP 20,000 + Incentives

Availability: ASAP

Headcount: 21 Hires

Target Start Date: September 2026

JOB QUALIFICATIONS:

• Open to candidates with or without BPO experience

• Speak fluently and spontaneously in the Cantonese language

• Use the language effectively in a professional environment

• Understand complex and extended conversations, including implied meanings

• Working knowledge of English is needed; training and client systems are in English

• The primary language for customer interaction remains the languages specified in the table

• Previous collections experience is highly preferred but not required

• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required

• Candidate must be able to work in the Philippines with a valid working VISA

• Also accepts Temporary Resident Visa for non-Filipino applicants

• Eligible to work in the Philippines and available to start ASAP

LANGUAGE SKILLS:

• Fluent in Cantonese

RESPONSIBILITIES:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

• Provide customer support in English and Cantonese.

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while delivering a positive customer experience.

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Document customer interactions accurately using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction goals.

• Build trust and customer loyalty through exceptional service and problem-solving.

• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company Events

• Free Parking

• Health Insurance

• Life Insurance

• Paid Training

• Promotion to Permanent Employee