Multilingual Language - Cantonese | Quezon City

Gratitude Inc

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2 days ago

Multilingual Language - Cantonese | Quezon City

0-10 Year(s)

Manila

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Job Description

Key Skills

Cantonese Cantonese Speaker Order to Cash

12 candidate(s) have already applied for this Job. Apply now

About the Role

We’re looking for fluent Cantonese speakers to join our customer service team. You’ll assist customers with account, billing, service, and product-related concerns while delivering clear, professional support in Cantonese and English.

No BPO experience? You can still apply! Collections or Order-to-Cash (O2C) experience is an advantage but not required.

What We’re Looking For

Fluent Cantonese speaker who can communicate naturally and spontaneously in a professional setting
Able to understand complex conversations, including implied meanings
Working knowledge of English, as training and client systems are in English
Open to candidates with or without BPO experience
Previous Collections experience is highly preferred
Knowledge of the Order-to-Cash (O2C) process is an advantage
Must be able to work in the Philippines
Filipino applicants must have the appropriate work eligibility
Non-Filipino applicants may be considered with a valid Work Visa or Temporary Resident Visa

What You’ll Do

Handle inbound and outbound customer interactions through phone, chat, email, and other channels
Provide customer support in Cantonese and English
Assist with account inquiries, billing concerns, service requests, and product information
Resolve customer concerns efficiently and professionally
Accurately document customer interactions in company systems
Meet quality, productivity, attendance, and CSAT targets
Build customer trust through effective communication and problem-solving

Benefits

Health & Life Insurance
Paid Training
Free Parking
Company Events
Career Growth & Promotion Opportunities

Pre-Screen Questions:
• Describe your Cantonese language proficiency:
• Can you speak fluently in Cantonese?
• Current location:
• Nationality
• What type of Visa do you have?
• Do you have previous experience with the order-to-cash process
• Last drawn salary
• Expected Salary
• Notice period:

Role

Chat Support Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.