Multilingual Language - Khmer (Cambodia)

Gratitude Inc

103 Views

1 week ago

Multilingual Language - Khmer (Cambodia)

0-17 Year(s)

₱ 60 - ₱ 113K p.m

Manila, Cebu Central Visayas, Pampanga

Job Description

Key Skills

Call Center Inbound BPO BPO Voice Process Khmer Strong English Communication Skills End to end process knowledge of Order to cash process international bpo experience - voice

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Job Title: Multilingual Language - Khmer (Cambodia)

Work Setup: Onsite in Quezon City

Work Schedule: Shifting / Night Shift

Salary: 60,946 to 113,346 - Negotiable + 20,000 Sign On Bonus + Incentives

Availability: ASAP

Headcount: 4

Target Start Date: ASAP

Job Qualifications:

Open to candidates with or without BPO experience

Speak fluently and spontaneously in the Khmer language

Use the language effectively in a professional environment

Understand complex and extended conversations including implied meanings

Working knowledge of English is needed; training and client systems are in English

The primary language for customer interaction remains Khmer

Previous collections experience is highly preferred but not required

Understanding of the Order-to-Cash (O2C) process is highly preferred but not required

Candidate must be able to work on PH and with a valid working VISA

Also accepts Temporary Resident Visa for non-Filipino applicants

Eligible to work in the Philippines and available to start ASAP

Language Skills:

Fluent in Khmer

Responsibilities:

Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels

Provide customer support in English and Khmer Language

Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs

Resolve customer concerns efficiently while delivering a positive customer experience

Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds

Document customer interactions accurately using company systems and tools

Meet quality, productivity, attendance and customer satisfaction goals

Build trust and customer loyalty through exceptional service and problem-solving

Perform other duties as assigned to support business and operational needs

Benefits:

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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