Multilingual Language - Vietnamese

Gratitude Inc

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2 months ago

Multilingual Language - Vietnamese

0-1 Year(s)

₱ 39.11 - ₱ 69.68K p.m

Manila

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Job Description

Key Skills

Vietnamese Fluent in Vietnamese and English Vietnamese Language

120 candidate(s) have already applied for this Job. Apply now

Job Title: Multilingual Language - Vietnamese

Work setup: Onsite in Quezon City

Work schedule: Shifting/ Night shift

Salary: 39,112.60 to 69,679.33 (Salary remains negotiable)

20,000 Sign-on Bonus + Incentives

Availability: ASAP

Heads : 6 Hire

Target Start Date: August 10, 2026

Job Qualifications:
• Open to candidates with or without BPO experience

• Speak fluently and spontaneously in the Vietnamese language

• Use the language effectively in a professional environment

• Understand complex and extended conversations, including implied meanings

• Working knowledge of English is needed; training and client systems are in English

• The primary language for customer interaction remains the languages specified in the table

• Previous collections experience is highly preferred but not required

• Understanding of the Order-to-Cash (02C) process is highly preferred but not required

• Candidate must be able to work on PH and with a valid working VISA

• Also accepts Temporary Resident Visa for non-Filipino applicants.

Language Skills:
• Fluent in Vietnamese

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

• Provide customer support in English and Vietnamese Language

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while delivering a positive customer experience.

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Document customer interactions accurately using company systems and tools.

• Meet quality, productivity, attendance and customer satisfaction goals.

• Build trust and customer loyalty through exceptional service and problem-solving

• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company events

• Free Parking

• Health Insurance

• Life Insurance

• Paid Training

• Promotion to Permanent employee

Pre-Screen Questions:
• Describe your Vietnamese language proficiency:

• Can you speak fluently in Vietnamese?

• Current location:

• Nationality

• What type of Visa do you have?

• Do you have previous experience with the order-to-cash process

• Last drawn salary

• Expected Salary

• Notice period:

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

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