Multilingual Service Desk Analyst- Dutch and French (Trilingual)

Gratitude Inc

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2 days ago

Multilingual Service Desk Analyst- Dutch and French (Trilingual)

2-3 Year(s)

Manila (Taguig)

Job Description

Key Skills

Technical support IT SERVICE DESK French and English speaker Fluent Dutch speaker Excellent written and oral communications skills

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Qualifications:

• With or Without Service Desk Experience.

• Can speak, read, and write in Dutch and French.

• Willing to work 100% onsite.

• Strong communication skills

• Technical troubleshooting

• Help Desk/ IT Services

• Candidates must have at least 2 years of technical support experience

Position Description:

• Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills

• Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.

• Produce quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed-upon procedures.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure, and other important operational issues.

• Perform other duties as assigned.

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• To come in on time and on the scheduled shift and Breaks assigned by the people manager.

• Follow rest day schedule as assigned.

• Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager

Role

Helpdesk Support

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

IT Software/Hardware

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