Multilingual Service Desk Analyst (Dutch + French + English) URGENTLY HIRING

Gratitude Inc

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4 hours ago

Multilingual Service Desk Analyst (Dutch + French + English) URGENTLY HIRING

1-3 Year(s)

Manila (Taguig)

Job Description

Key Skills

Technical support IT SERVICE DESK Fluent Dutch speaker Excellent written and oral communications skills Proficiency in French and English language

5 candidate(s) have already applied for this Job. Apply now

Are you fluent in Dutch and French with strong English communication skills? Whether you're an experienced Service Desk professional or looking to grow your career in IT support, this is your opportunity to join a global team that values language expertise, customer service, and technical excellence.

International applicants are welcome! We can process a working visa for qualified candidates, although applicants holding a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV) for the Philippines are highly preferred.

What You'll Do

As a Multilingual Service Desk Analyst, you'll serve as the first point of contact for users, providing technical support and ensuring an exceptional customer experience.

Your responsibilities include:

Provide technical assistance via phone, email, and ticketing systems in a professional and timely manner.
Diagnose and resolve hardware, software, account access, and application-related issues.
Deliver outstanding customer service while meeting service level agreements (SLAs).
Troubleshoot and resolve technical issues using established procedures and support tools.
Escalate complex issues to the appropriate support teams when necessary.
Accurately document incidents, requests, and resolutions in the ticketing system.
Stay updated on products, systems, policies, and operational procedures.
Collaborate with global teams and local management to ensure customer satisfaction.
Support service requests, work orders, and other tasks assigned by the Service Desk Management team.
Maintain high productivity, quality standards, and adherence to scheduled shifts.

What We're Looking For

Required Qualifications

Fluent in Dutch and French (spoken and written).
Good English communication skills.
Strong customer service and interpersonal skills.
Excellent problem-solving and analytical abilities.
Willing to work 100% onsite in Taguig City.
Willing to work rotating or shifting schedules.

Preferred Qualifications

Experience in Technical Support, Help Desk, IT Support, or Service Desk is highly preferred.
Familiarity with troubleshooting Windows, Microsoft Office, Active Directory, VPN, password resets, email support, or other enterprise IT tools is an advantage.
Fresh graduates or candidates with strong technical aptitude and multilingual skills are encouraged to apply.

Why Join Us?

Competitive salary package
Visa sponsorship available for qualified international candidates
Opportunity to work in a multinational environment
Career growth and professional development
Exposure to global clients and enterprise technologies
Stable, full-time employment with a leading organization

Ready to Take the Next Step?

If you're passionate about technology, enjoy solving problems, and can confidently communicate in Dutch, French, and English, we'd love to hear from you.

Apply today and start your global IT career with us!

Role

Technical Writer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Chidera Emmanuella Ijeomah

Recruiter - Gratitude Inc

NA, nigeria

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