Multilingual Service Desk Analyst | Dutch & French (Trilingual) | Technical Support | Taguig

Gratitude Inc

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2 weeks ago

Multilingual Service Desk Analyst | Dutch & French (Trilingual) | Technical Support | Taguig

2-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Technical Support French Language IT SERVICE DESK Excellent verbal and written Dutch language along with English skills.

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Job Title : Multilingual Service Desk Analyst | Dutch & French (Trilingual) | Technical Support | Taguig

Job Description :

We are hiring a Multilingual Service Desk Analyst fluent in Dutch and French to provide world-class IT Service Desk and Technical Support to global users. This role is ideal for candidates with strong multilingual communication skills and technical troubleshooting experience.

Applicants with Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV) are preferred, although visa sponsorship may be considered for qualified candidates.

Location: One World Square, McKinley Hill, Taguig City, Philippines
Work Setup: Onsite
Shift: Rotational / Shifting Schedule
Experience: 2+ Years

Key Responsibilities

Provide Level 1 IT Service Desk support via phone, email, and ticketing systems.
Troubleshoot hardware, software, application, and user access issues.
Resolve customer incidents while delivering excellent customer service.
Log, prioritize, track, and update incidents using ITSM tools.
Escalate unresolved technical issues following standard procedures.
Maintain high productivity, quality, and SLA compliance.
Collaborate with internal teams to ensure timely issue resolution.
Stay updated on products, tools, policies, and operational procedures.
Support work orders, service requests, and other Service Desk activities.

Required Qualifications

Minimum 2 years of Technical Support or IT Service Desk experience.
Ability to speak, read, and write fluently in Dutch and French.
Strong English communication skills.
Excellent troubleshooting and analytical skills.
Experience supporting users through phone, email, or ticketing systems.
Customer-focused with strong problem-solving abilities.
Willing to work 100% onsite in Taguig on a shifting schedule.
PRV or TRV holders are preferred; visa sponsorship may be available for qualified candidates.

Important Notes

100% Onsite – One World Square, McKinley Hill, Taguig.
Shifting Schedule.
Minimum 2 years of Technical Support experience required.
Candidates must be fluent in Dutch and French.
PRV or TRV holders are preferred.
Visa processing assistance may be available for qualified candidates.

Role

IT Support

Timings

Rotational Shifts (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Semi-Voice

Functional Area

IT Software/Hardware

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