Multilingual Thai Support Specialist

Gratitude Inc

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1 week ago

Multilingual Thai Support Specialist

0-10 Year(s)

Manila (Fairview Quezon City, Eastwood quezon city)

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Job Description

Key Skills

Communication english Thai collections experience Thai Language

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Role Overview:

We are seeking fluent Thai-speaking professionals to join our team as Multilingual Support Specialists. You will handle inbound and outbound customer interactions in Thai and English, providing exceptional support across multiple channels.

Key Responsibilities:

Handle inbound and outbound interactions via phone, chat, email, and other support channels.

Provide customer support in Thai and English.

Assist with account inquiries, billing concerns, service requests, and product information.

Resolve customer concerns efficiently while delivering a positive experience.

Document interactions accurately using company systems.

Meet quality, productivity, attendance, and customer satisfaction goals.

Qualifications:

Fluent in Thai – speak fluently and spontaneously in a professional environment .

Working knowledge of English – training and systems are in English .

Open to candidates with or without BPO experience.

Previous collections experience is highly preferred but not required.

Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.

Must be able to work in the Philippines with a valid working visa .

Also accepts Temporary Resident Visa for non-Filipino applicants.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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