Now Hiring: Trainer II– Helpdesk Customer Support
Gratitude IncNow Hiring: Trainer II– Helpdesk Customer Support
Job Description
Key Skills
64 candidate(s) have already applied for this Job. Apply now
We are seeking a Trainer II with experience in BPO Training, Technical Support, and Digital Advertising to deliver engaging onboarding, product, and technical training programs for customer support teams. The ideal candidate has expertise in instructional design, technical support, CRM platforms, Ads Manager, and API integrations, with a passion for developing high-performing support professionals.
Responsibilities
Deliver new hire onboarding and product training for customer and technical support agents.
Develop and maintain training materials, facilitator guides, e-learning modules, and knowledge base content.
Train agents on digital advertising concepts, campaign management, ad policies, billing, and compliance.
Conduct training on CRM and ticketing platforms, including Salesforce, Zendesk, Freshdesk, or similar tools.
Facilitate hands-on training for APIs, server-side event tracking, webhooks, SDKs, and technical troubleshooting.
Coach agents on communication, customer handling, and problem-solving skills through simulations and live feedback.
Partner with Quality Assurance to identify performance gaps and conduct targeted coaching and refresher training.
Monitor training effectiveness through assessments, QA scores, CSAT, and learning analytics.
Maintain training records and recommend continuous improvements to learning programs and processes.
Work Schedule
Shift: TBD
Work Set-up: Full Onsite – McKinley, Taguig
Start Date: ASAP
If you have experience in BPO Training, Technical Support, Digital Advertising, SQL, API Integrations, Ads Manager, and Instructional Design, we'd love to hear from you.
Apply today by submitting your updated CV. Shortlisted candidates will be contacted for the next steps in the recruitment process.
Role
Account Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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