NOW HIRING: TRAINING & QUALITY MANAGER (IT AS A SERVICE)

Are you a technical L&D leader ready to drive training excellence for a high-performing Helpdesk team? We are looking for a Training & Quality Manager to design cutting-edge learning solutions, lead a team of trainers, and oversee technical enablement in McKinley, Taguig!

Location: McKinley, Taguig (Onsite, Night Shift / GY)
Start Date: ASAP
Headcount: 1

KEY RESPONSIBILITIES:
* Lead and mentor a team of Trainers, ensuring high-quality, engaging training delivery.
* Design, deliver, and continuously evaluate tailored training programs for IT Helpdesk employees.
* Align training strategies with business goals and maintain precise training/performance records.
* Oversee technical skills training, leveraging analytics to measure program effectiveness.

WHAT WE ARE LOOKING FOR:
* 5+ years of BPO Training or Learning & Development (L&D) experience (Required).
* 3-4 years of Training Management experience (Required).
* 5+ years of BPO or Call Center industry experience (Required).
* 2-4 years of experience in backend product support, ad tech engineering, technical integrations, or technical operations.
* Advanced level SQL proficiency (for learning analytics and performance measurement).
* Advanced technical knowledge of APIs and integrations (for technical skills training oversight).
* Bachelor's Degree in HR, Organizational Development, or any related field.
* Experience in a SaaS environment, API-first platforms, or multi-tenant architectures is highly valued.

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CANDIDATE PRE-SCREENING QUESTIONS
Please provide your answers to the following questions when submitting your application: to ** kenmerc6@gmail.com**

1. Do you have 5+ years of BPO Training/L&D experience?
2. Do you have 3–4 years of Training Management experience?
3. Have you managed a team of trainers? How many?
4. Do you have experience supporting IT Helpdesk, SaaS, or Technical Support?
5. What is your level of SQL proficiency (Basic, Intermediate, or Advanced)?
6. Do you have experience with APIs and integrations? (Yes/No)
7. Are you willing to work onsite in McKinley, Taguig on a night shift?
8. What is your current salary?
9. What is your expected salary?
10. When can you start?