Now Hiring: USRN Trainer (Assistant Manager)

Gratitude Inc

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1 day ago

Now Hiring: USRN Trainer (Assistant Manager)

2-5 Year(s)

₱ 90 - ₱ 110K p.m

Manila

Job Description

Key Skills

Case Management Utilization Management Healthcare account USRN Trainer Active USRN Mainland license Triage Nurse US Healthcare account Management Review and Clinical Appeals Clinical bedside experience

1 candidate(s) have already applied for this Job. Apply now

We are seeking an experienced USRN Trainer to deliver and manage clinical training programs for U.S. Healthcare accounts. This role is responsible for onboarding, upskilling, and developing nursing professionals while ensuring compliance with U.S. healthcare standards, HIPAA, and client-specific requirements. The ideal candidate has a strong clinical background, BPO training experience, and expertise in Utilization Management (UM), Case Management (CM), Clinical Appeals, Triage, or Claims Review.

Responsibilities

Conduct New Hire Training (NHT) for USRN clinical programs, including UM, CM, Triage, Appeals, and Claims Review.
Facilitate instructor-led, virtual, and hybrid training sessions using adult learning principles.
Develop and update training materials, assessments, case simulations, and clinical reference guides.
Ensure training content aligns with client requirements, HIPAA, U.S. healthcare regulations, and internal policies.
Evaluate trainee performance through assessments, coaching, certification, and transition-to-production support.
Maintain accurate training documentation, reports, and compliance records.
Collaborate with Operations, Quality, and Client teams to ensure training effectiveness and operational readiness.
Identify learning gaps and conduct refresher, upskilling, and continuous improvement initiatives.
Participate in audits, calibration sessions, client meetings, and policy updates to maintain training quality.

Work Schedule

Shift: Shifting Schedule
Work Set-up: On-site/Hybrid – TP Alphaland, Makati
Start Date: ASAP

If you have an active U.S. Registered Nurse (USRN) license, experience as a USRN Trainer in a BPO or U.S. Healthcare account, and expertise in Utilization Management, Case Management, Clinical Appeals, Triage, or Claims Review, we'd love to hear from you.

Apply today by submitting your updated CV. Shortlisted candidates will be contacted for a virtual interview.

Role

Account Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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