Operations Lead

Job title: Operations Lead
Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City))
Work shift: Shifting Schedule
Salary: 100K - 125K
Start date: ASAP
Years of Experience: 10years+
Headcount:1

Qualifications:
• College Graduate
• Act as the primary technical authority to review and challenge TSYS proposed solutions. 
• Critically assess solution design, including
• Performance parameters (e.g., transactions per second, scalability) 
• Work closely with UBP and internal teams to:

• Align TSYS solutions with bank-specific requirements
  • Bridge the gap between ticket management and deep technical analysis
  • knowledgeable in Root Cause Analysis & SQL
  • Not a job hopper
  • Must not be a present or former employee of Wipro

Responsibilities:
• Leverage UBP expertise to evaluate contractual and technical commitments 
• Drive escalations where necessary with clear data-backed insights. 
• Provide hands-on leadership for production and operational calls.
• Reduce dependency on UBP leadership for issue resolution by: 
*Bringing strong TSYS domain expertise
* Enabling faster triaging and root cause analysis 
* Ensure smooth functioning of L2 support and technical operations. 
• System resilience, failover, and operational readiness
• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution
• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks). 
• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs 
• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.

Skills:
•TSYS Platforms
•Experience in production support
•ISO 8583
•SQL
•Unix/Linux
•Database Management
•Splunk, AppDynamics, Dynatrace
•Root Cause Analysis
•Leadership Skills
•Ticket Management

Recruitment Process:
•Resume Screening c/o Ops
•Interview c/o Ops

Pre-screening Notes:
• Highest Educational Attainment?
• Relevant years of experience?
• Do you have knowledge in Root Cause Analysis & SQL?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Quezon City with a Shifting schedules?
• When are you available to start once hired?