Operations Manager (Healthcare) 105k

Gratitude Inc

2772 Views

16 hours ago

5-6 Year(s)

₱ 110 - ₱ 120K p.m

Manila

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Job Description

Key Skills

Operation Management BPO Operation manager senior operation manager BPO Health Process BPO Healthcare. Proficient in English

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we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

Objectives of this role

Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

Develop, implement, and maintain quality assurance protocols

Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity

Ensure that operational activities remain on time and within budget

Track staffing requirements, hiring new employees as needed

Oversee accounts payable and accounts receivable departments

Responsibilities

Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

Partner with cross-functional teams to improve proprietary tools and systems

Work closely with legal and safety departments to ensure that activities remain compliant

Oversee materials and inventory

Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

Two or more years of proven success in an operations management role

Strong skills in budget development and oversight

Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

Proficiency in conflict management and business negotiation processes

Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications

Bachelor’s degree (or equivalent) in operations management, business administration, or related field

Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll

Strong IT skills, including database development

Multiple years of financial and account reporting experience

Ability to communicate in more than one language

Role

Operations Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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