Operations Manager (Senior Manager Level) – Content Moderation
Gratitude IncOperations Manager (Senior Manager Level) – Content Moderation
Job Description
Key Skills
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Job Title: Operations Manager (Senior Manager Level) – Content Moderation
Location: Alabang
Work Setup: Onsite
Shift: Graveyard Shift
Salary: Up to PHP 110,000
Job Summary
We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate should have a strong background in Trust and Safety or Content Moderation within a BPO environment and be capable of driving operational excellence, team performance, and service quality.
Key Responsibilities
Lead, coach, and manage a team of Content Moderation specialists to achieve operational goals.
Monitor performance metrics, provide coaching, and implement performance improvement plans.
Ensure adherence to Trust and Safety policies, quality standards, and operational guidelines.
Collaborate with cross-functional teams to improve workflow and operational efficiency.
Prepare and present operational reports and business insights to senior management.
Drive process improvement initiatives to enhance productivity and quality.
Handle escalations and provide timely resolutions.
Qualifications
Minimum 2 years of experience as a Manager in a BPO environment.
Strong experience in Trust and Safety and/or Content Moderation.
Proven leadership and people management skills.
Excellent communication, analytical, and problem-solving abilities.
Experience in policy-based support related to Ad Reviews.
Knowledge of billing processes, including invoicing and payment method concerns.
Experience in campaign setup, ad creation, and account configuration.
Understanding of digital advertising concepts such as CPC, CPM, targeting, and conversion tracking.
Experience using Zendesk, Freshdesk, and Salesforce Service Cloud.
Must be willing to work onsite in Alabang on a graveyard shift.
Immediate joiners are preferred.
Important Note
Former Teleperformance employees are not eligible for rehire, either directly or through a third party.
Pre-Screening Information Required
Educational Attainment
Years of BPO Experience as a Manager
Years of Experience in Trust and Safety and/or Content Moderation
Last Drawn Salary
Expected Salary
Questionnaire Link
https://myglit.com/lateral/cref/a9e5ba1f1b
Note: Filling out this form is mandatory. Applications submitted without completing the questionnaire will not be considered.
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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