Operations Manager (Sr. Manager Level) – Content Moderation

Gratitude Inc

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3 days ago

Operations Manager (Sr. Manager Level) – Content Moderation

2-10 Year(s)

Manila (Alabang Muntinlupa City, Pasay City)

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Job Description

Key Skills

Quality assurance Operations Management team leadership Zendesk, Salesforce, and Office 365. Content Moderation. Trust and Safety

12 candidate(s) have already applied for this Job. Apply now

Role Overview:

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities:

Lead, coach, and manage a team of content moderation specialists to meet operational goals .

Monitor performance metrics, provide feedback, and implement improvement plans.

Ensure adherence to Trust and Safety policies, guidelines, and quality standards.

Collaborate with cross-functional teams to optimize workflow and operational efficiency.

Prepare and present operational reports and insights to senior management.

Implement process improvements and drive initiatives to enhance team performance.

Address escalations and provide solutions promptly.

Qualifications:

Minimum of 2 years experience as a Manager in a BPO environment – required .

Strong background in Trust and Safety and/or Content Moderation – required .

Proven leadership and people management skills.

Excellent problem-solving, communication, and analytical skills.

Experience in policy-based support aligned with Ad Reviews.

Knowledge of billing processes, including invoicing and payment method concerns.

Experience in campaign setup, ad creation, and account configuration.

Understanding of core digital advertising concepts such as CPC, CPM, targeting, and conversion tracking.

Experience using tools such as Zendesk, Freshdesk, and Salesforce Service Cloud .

Can start immediately.

Willing to work onsite at Alabang.

Not a job hopper – stable employment history.

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

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