Operations Supervisor- German appliance brands| Very urgent
Gratitude IncOperations Supervisor- German appliance brands| Very urgent
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Description / Requirements
Job Title: Operations Supervisor
Account: German appliance brands
Salary: TP will discuss it directly.
Work location/Set up: Onsite/ TP Silver City
Shift Schedule: GYHC : 16
Former employee of Teleperformance – not eligible for rehire, either direct or through a third party
JD :
- Manage a team of customer service representatives, providing coaching, training and performance feedback
- Monitor and analyze team and individual performance metrics to identify areas for improvement Implement effective quality assurance processes and provide feedback to drive operational excellence Collaborate with department heads to optimize workflows and implement new policies or procedures Foster a positive, motivating team environment to support high staff engagement and retention
- Identify and address any operational issues, escalating to senior management as needed
- Ensure full compliance with client requirements, contractual obligations and internal policies
What we're looking for
Minimum 1-2 years' experience in a contact center operations supervisory role
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Willing to work on a shifting schedule
Open to supporting the US, Canada, Australia, or UK markets, with schedules aligned to the assigned region
Pre-Screening Notes:
Educational Attainment:
Years of Supervisor Experience in BPO:
Last Drawn Salary:
Expected Salary:
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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