Operations Supervisor-- Travel or Hospitality

Gratitude Inc

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2 days ago

Operations Supervisor-- Travel or Hospitality

1-4 Year(s)

Manila (Pasay City)

Job Description

Key Skills

Operation Supervisor BPO industry Travel and Hospitality

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General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
•Call center-based customer support in response to a high volume of low complexity inquiries
•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
•Acting as liaison between customers, production and distribution departments related to specific customer orders
•Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Role

Operations Manager

Timings

Day Shift (Permanent)

Industry

Hotels / Restaurants / Airlines / Travel

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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