Operations Supervisors

‎‎Job title :Operations Supervisors

‎Experience: Travel and Hospitality

‎Work Setup: Onsite

‎Shift: Shifting schedule.

‎Salary Package: Max 40k

‎HC : 15

‎Can start immediately (August 24 - start date)

‎Recruitment Process: TA interview, Ops Interview, and Client Interview

‎TP Former employees will not be considered for rehire, whether directly or through a third party.

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‎Job Details:

‎What you'll be doing:

‎Manage a team of customer service representatives, providing coaching, training and performance feedback

‎Monitor and analyze team and individual performance metrics to identify areas for improvement

‎Implement effective quality assurance processes and provide feedback to drive operational excellence

‎Collaborate with department heads to optimize workflows and implement new policies or procedures

‎Foster a positive, motivating team environment to support high staff engagement and retention

‎Identify and address any operational issues, escalating to senior management as needed

‎Ensure full compliance with client requirements, contractual obligations and internal policies

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‎Requirements :

‎Minimum 1-2 years' experience in a contact center operations supervisory role(BPO)

‎Strong people management skills with the ability to lead, motivate and develop a team

‎Excellent verbal and written communication skills, with the ability to liaise effectively at all levels

‎Problem-solving mindset with a keen eye for detail and a focus on continuous improvement

‎Proficient in using contact center software and reporting tools

‎Understanding of contact center metrics and the ability to drive performance improvements

‎Familiarity with compliance and quality assurance processes in a contact center environment

‎Willing to work on a shifting schedule.

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