Outbound Sales Leader (Manager)

Gratitude Inc

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16 hours ago

Outbound Sales Leader (Manager)

2-5 Year(s)

₱ 130 - ₱ 160K p.m

Manila (Pasay City)

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Job Description

Key Skills

Analytical Coaching outbound sales Operations Manager Upselling Strong Decision-Making skills Strong Communication Skills (Verbal and Written)) Senior Operations Manager Mentoring Problem-Solving Skills people management skills Telesales (Inbound/Outbound)

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Outbound Sales Leader (Manager)

Account/Program: Norwegian Cruise Line Holdings
Location: MOA, Philippines
Work Setup: Work Onsite
Shift: Shifting Schedule (11 PM onwards, B&M)
Target Start Date: ASAP
Salary: ₱130,000 – ₱160,000

Role Overview

We are looking for an experienced Outbound Sales Leader / Operations Manager to lead an outbound sales account within a BPO/contact-center environment.

The role will be responsible for sales performance, team leadership, operational delivery, coaching, process improvement, and execution of short- to medium-term business priorities.

Key Responsibilities

Lead and manage an Outbound Sales team in a BPO/contact-center environment.
Drive achievement of sales, productivity, quality, and operational performance targets.
Manage outbound sales activities including cross-selling, upselling, lead conversion, and new customer acquisition.
Monitor sales performance and identify opportunities to improve conversion, revenue, productivity, and customer experience.
Coach, mentor, and develop Sales Specialists and team leaders to achieve business objectives.
Take ownership of team performance, employee engagement, and the full employee lifecycle.
Develop and implement short- to medium-term operational strategies and initiatives.
Establish and maintain effective sales processes, policies, and performance standards.
Handle complex operational and sales issues and act as a key decision-maker within the area of responsibility.
Drive process improvements and develop solutions for complex projects and business activities.
Collaborate with internal stakeholders to ensure effective program delivery.
Provide regular performance updates, insights, and action plans to senior management.
Ensure compliance with company policies, processes, and quality standards.

Required Qualifications

2–5 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM).
Mandatory experience managing an Outbound Sales account in a BPO/contact-center environment.
Strong understanding of telesales, outbound sales, cross-selling, upselling, lead management, and sales conversion.
Proven experience leading large teams and managing multiple levels of employees.
Strong coaching, mentoring, and people-management skills.
Experience in developing and implementing operational processes and performance standards.
Strong analytical, decision-making, communication, and problem-solving skills.
Ability to work in a fast-paced BPO environment and manage shifting priorities.
Willingness to work onsite at MOA.
Willingness to work a shifting schedule starting from 11 PM onwards.
Immediate availability is preferred.

Important Eligibility

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Pre-Screening Questions

Candidates will be required to provide:

Total BPO Experience
Outbound Sales Experience
Operations Manager Experience
Last Drawn Salary
Expected Salary
Notice Period / Availability to Start

Questionnaire

Please complete the questionnaire as part of the application process:

Questionnaire Link: https://myglit.com/lateral/cref/6de147d572

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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