Outbound Sales Leader (Manager)

Gratitude Inc

10 Views

14 hours ago

Outbound Sales Leader (Manager)

2-10 Year(s)

₱ 130 - ₱ 160K p.m

Manila

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Job Description

Key Skills

Leadership BPO Voice Process Operations Management outbound sales Process Improvement Telesales (Inbound/Outbound)

3 candidate(s) have already applied for this Job. Apply now

SITE: MOA

WORK SETUP: Work Onsite

SHIFT SCHEDULE: Shifting Schedule (11 PM onwards, B&M)

TARGET START DATE: ASAP

SALARY RANGE: ₱130,000 – ₱160,000

Role Overview

Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on:

Minimal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc.; transferring issues for resolution to customer service reps)

Primary focus is selling

Inbound work includes:

Responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue

Selling targeted products/services as part of the customer-initiated interaction

Outbound work includes:

Initiating calls to potential customers from a list of provided leads. Leads on the list are:

Existing customers targeted for cross/up-sell

Prior customers

Potential new customers

Experienced Specialist in one discipline with a thorough understanding of related disciplines. Will most often drive the development of new solutions for programs, complex projects, processes, or activities. Serves as the final decision-maker in the area, coaching, mentoring, and training others in the area of expertise.

Ensures the implementation of short to medium-term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium-term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Qualifications

2–3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM) managing an Outbound (OB) Sales account within a BPO/contact center environment – required

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines

Will most often be a driving force behind the development of new solutions for programs, complex projects, processes, or activities

Serves as final decision/opinion maker in the area, coaches, mentors, and trains others on the area of expertise

Ensures the implementation of short- to medium-term activities within the business area or supports the sub-function within the department's strategy

Ensures appropriate policies, processes, and standards are developed and implemented to support short- to medium-term tactical direction

Leads a team of specialists, sometimes across several hierarchical levels, with full employee lifecycle responsibility

Why Join?

Competitive salary: ₱130,000 – ₱160,000

Prime MOA location

Career growth in outbound sales leadership

Dynamic and supportive team environment

Role

Sales Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

NA, kenya

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