Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Packaged/SaaS Application Engineer

337 Views 1 week ago
Experience 2–4 Year(s)
₱
Salary ₱ 0 – 1K p.m
Location Manila
87 candidate(s) already applied

Job Description

Packaged/SaaS Application Engineer

Location: Manila, Philippines
Work Setup: Onsite
Work Shift: Shifting
Experience: Minimum 2 years in Oracle Integration Cloud Service (ICS)
Salary: Confidential – to be discussed during the job offer

Job Summary

We are looking for a Packaged/SaaS Application Engineer with hands-on expertise in Oracle Integration Cloud Service (ICS) to configure, support, and maintain packaged and SaaS applications.

The role involves adapting application features, managing releases, troubleshooting issues, and ensuring system stability and performance. The ideal candidate should have strong knowledge of application integration, APIs, web services, and cloud-based application deployment.

Key Responsibilities

  • Configure and support packaged/SaaS applications based on business requirements.

  • Work independently and develop into a subject matter expert (SME).

  • Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

  • Monitor application performance and troubleshoot integration/application issues.

  • Develop and maintain technical documentation for application configurations and processes.

  • Utilize APIs, web services, standard integration tools, and low-code platforms.

  • Support application releases and ensure system compatibility and stability.

  • Provide technical solutions to work-related issues.

  • Participate actively in team discussions and technical initiatives.

  • Provide training and support to end users.

  • Stay updated with industry trends and integration best practices.

Required Skills & Qualifications

  • Minimum 2 years of relevant experience in Oracle Integration Cloud Service (ICS).

  • Expert proficiency in Oracle Integration Cloud Service (ICS).

  • Strong understanding of application integration methodologies and best practices.

  • Experience with cloud-based application deployment and management.

  • Good knowledge of APIs and web services.

  • Familiarity with low-code development platforms.

  • Strong troubleshooting and problem-solving skills.

  • Ability to work independently and collaborate effectively with cross-functional teams.

Work Eligibility

  • Only candidates currently residing in the Philippines and legally authorized to live and work in the Philippines are eligible.

  • Candidates must be amenable to an onsite setup with a shifting schedule in Manila.

Benefits & Perks

  • Competitive salary package

  • Performance bonus and 13th Month Pay

  • Day 1 HMO and Life Insurance coverage

  • Flexible working arrangements*

  • Company-sponsored training, upskilling, and certifications

  • Expanded maternity and paternity benefits*

  • Employee Stock Purchase Plan

  • Inclusive and collaborative work culture

Recruitment Process

  1. CV Screening

  2. Validation and further CV screening

  3. Workday/HRI toolkit, FCV and CV review

  4. Client review

Pre-Screening Questionnaire

Please complete the questionnaire using the link below:

Questionnaire: https://myglit.com/lateral/cref/6d81d74ede​



Key Skills

3 Skills
Troubleshooting Problem-Solving Skills cloud-based applications

Role Specifications

Role
Software Developer/ Tester
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
IT Software/Hardware

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Abhishek Kumar
Recruiter - Gratitude Inc
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